Willie Shaw
OKC
Summary
Dynamic professional with a proven track record in training staff and managing complex operations. Skilled in time management and problem-solving, contributing to improved team performance and superior customer relations.
Experienced with team leadership, inventory management, and customer service. Utilizes strategic planning and staff training to enhance store operations and customer satisfaction. Track record of maintaining high standards and fostering teamwork for optimal results.
Overview
13
13
years of professional experience
Work History
Floor Manager
Jetro Restaurant Depot
OKC
05.2025 - Current
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and developed staff on operational procedures and customer service excellence.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Monitored team performance, providing feedback to enhance productivity and efficiency.
- Manage team of employees to maintain smooth-running operations of shop floor.
- Leader by example, demonstrating strong work ethic and commitment to excellence.
Shipping Coordinator
General Pattern Co.
Blaine, MN
09.2012 - 03.2025
- Coordinated shipment schedules to optimize delivery efficiency and meet customer expectations.
- Managed documentation for shipments, ensuring accuracy and compliance with regulations.
- Collaborated with logistics team to streamline shipping processes and reduce delays.
- Trained staff on shipping protocols and best practices to enhance operational performance.
- Developed relationships with carriers to negotiate rates and improve service levels.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Managed warehouse inventory by conducting regular audits, ensuring accurate record-keeping, and optimizing storage space utilization.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Processed required paperwork to expedite handling of shipped and received goods.
Education
High School Diploma -
Arlington Sr. High
Saint Paul, MNSkills
- Employee management
- Customer relations
- Policy enforcement
- Problem-solving abilities
- Time management
- Positive attitude
- POS systems
- Store maintenance
- Stock management
- Safety oversight
- Forklift ( stand up, sit down, scissor )
Timeline
Floor Manager
Jetro Restaurant Depot
05.2025 - Current
Shipping Coordinator
General Pattern Co.
09.2012 - 03.2025
High School Diploma -
Arlington Sr. High