Willie Smith
Hollywood
Summary
Proven leader with a track record of enhancing customer satisfaction at Home Depot through innovative service strategies and efficient inventory management. Skilled in time management and customer service, demonstrated by streamlining processes and fostering stakeholder relationships. Excelled in roles requiring attention to detail and leadership, significantly improving operational efficiency and safety standards.
Overview
13
13
years of professional experience
Work History
Associate
Home Depot
03.2017 - 10.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Driver
Waste Managment
06.2014 - 02.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Security Officer
Round Table Sports Bar
10.2012 - 05.2013
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cook Shift Leader
IHOP
01.2012 - 10.2012
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Education
No Degree - Buisness
St Thomas University
Miami Gardens, FLSkills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Customer interaction
- Workplace safety
- Cash handling
Timeline
Associate
Home Depot
03.2017 - 10.2024
Driver
Waste Managment
06.2014 - 02.2017
Security Officer
Round Table Sports Bar
10.2012 - 05.2013
Cook Shift Leader
IHOP
01.2012 - 10.2012
No Degree - Buisness
St Thomas University
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