Summary
Overview
Work History
Education
Skills
Certification
References
Work Availability
Timeline
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Willie Ware

Willie Ware

Sherman Oaks,CA

Summary

I am a motivated and experienced Sales Agent, a self-starter who a proven track record of meeting or exceeding sales quotas. I believe my current skill set would complement your requirements. I'm proficient in the use of CRM's. I'm a detail-oriented person and I believe in giving 110% to whatever is it that I do. I have managerial experience and I am currently involved with two companies. I am not looking for a job, but I'm open to an opportunity. I'm a self-starter and motivated to do well. I believe that I would be a good addition to your company sales team. I believe that I would be an excellent choice for your position, I look forward to the challenge. Goal-oriented Manager, effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced improving department standards to handle requirements via email, letter, telephone calls and in person. Offering 10+ years background generating new business by selling various insurance plans.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Life and Health Insurance Agent

American Marketing Adminstrators
Agoura, CA
03.2018 - Current
  • I market and sell Medicare Insurance to prospective clients.

Client Retention Manager

America Tax Solutions
Los Angeles, CA
09.2020 - 01.2022
  • I was employed as a client Retention Manager
  • I helped to run the Client Manager Dept
  • And the Inbound Customer Service Dept.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • I also handled customer complaints and cancellations while re-selling their resolution packages.

Client Retention Specialist

National Tax Experts
Glendale, CA
05.2015 - 03.2019
  • I contacted clients who had fallen behind or off the resolution programs and resold and continued their accounts.
  • Provided customer service to retain clients and ensure their satisfaction with the product or service.
  • Developed strategies for client retention and loyalty programs.
  • Developed strategies for increasing repeat purchases from existing customers.
  • Managed client relationships through regular communication and follow-ups.
  • Resolved complaints quickly to minimize potential losses due to attrition rates.
  • Utilized CRM tools to track progress towards reaching goals related to client retention.
  • Worked closely with sales teams to provide support in retaining existing clients.

Sales Agent

Priority Media
AdministratorsVan Nuys, CA
07.2013 - 05.2015
  • I contacted and sold Internet Marketing packages to prospective customers.
  • Generated leads through cold calling, online searches, and referrals from existing clients.
  • Developed relationships with customers by providing excellent customer service.
  • Negotiated contracts with customers to secure sales deals.
  • Resolved customer complaints promptly and effectively.

Telemarketing Manager

Captain Marketing
Calabasas, CA
09.2011 - 06.2013
  • I managed and trained phone sale agents in an outbound call center.
  • Developed comprehensive training programs for new and existing staff members.
  • I conducted weekly training sessions.
  • I did employee evaluations
  • I assisted in employee hiring sessions
  • Managed and supervised telemarketing team to ensure successful completion of projects.

Education

A.A. degree in General Education -

Los Angeles Mission College

Skills

  • Managerial Experience
  • Client retention/Customer Service
  • Sales Experience
  • Client Prospecting
  • Sales Reporting
  • Policy Sales
  • Account Management
  • Lead Development
  • Customer Billing
  • Direct Marketing
  • Insurance Eligibility
  • CRM Software
  • Insurance Coverage Verification

Certification

  • Insurance Producer License
  • Property & Casualty License
  • Life Insurance License

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Client Retention Manager

America Tax Solutions
09.2020 - 01.2022

Licensed Life and Health Insurance Agent

American Marketing Adminstrators
03.2018 - Current

Client Retention Specialist

National Tax Experts
05.2015 - 03.2019

Sales Agent

Priority Media
07.2013 - 05.2015

Telemarketing Manager

Captain Marketing
09.2011 - 06.2013

A.A. degree in General Education -

Los Angeles Mission College

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Willie Ware