Willie Wright
Buckeye,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Ditech
06.2019 - 07.2024
- Evaluated emerging technologies for potential integration into current workflows, enhancing overall operational efficiency.
- Boosted employee morale by fostering a positive work environment and recognizing outstanding performance.
- Developed key performance metrics for measuring and tracking team success in meeting service objectives.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Service Representative
Consumer Cellular
02.2013 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
BBA - Logistics Management
Florida International University
Miami, FL05.2017
Skills
- Team Building and Leadership
- Excellent time management skills
- Inter-department collaboration
- Coaching and Mentoring
- Customer service excellence
- Organizational Skills
Timeline
Customer Service Manager
Ditech
06.2019 - 07.2024
Customer Service Representative
Consumer Cellular
02.2013 - 05.2019
BBA - Logistics Management
Florida International University
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