Willieemma Wilbourn
Detroit,MI
Summary
Dedicated Medical Assistant with extensive experience at Detroit Medical Consultants, skilled in patient scheduling and clinical documentation. Proven ability to enhance patient care through compassionate support and adherence to HIPAA compliance. Proficient in EHR systems and phlebotomy, ensuring efficient workflows and improved patient outcomes.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Detroit Medical Consultants
06.2021 - Current
- Assisted in patient intake processes, ensuring accurate documentation and efficient workflow.
- Coordinated scheduling of appointments and follow-up visits for optimal patient management.
- Administered injections and performed basic laboratory tests, maintaining strict adherence to safety protocols.
- Educated patients on medication usage and treatment plans, enhancing understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient spirometry.
Behavior Technician
Stonecrest Behavioral Health Hospital
05.2016 - 04.2020
- Monitored patient behaviors, documenting changes to inform treatment adjustments as needed.
- Implemented behavior intervention plans to support patient development and progress.
- Collaborated with interdisciplinary teams to ensure comprehensive patient care and treatment strategies.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Patient Care Technician
Caring Hearts Assisted Living
05.2014 - 05.2016
- Provided direct patient care, ensuring comfort and safety in daily activities.
- Monitored vital signs, documenting changes for immediate response by healthcare team.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with administration of medications under supervision of nursing staff, ensuring proper patient treatment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Medical Assistant
City Med Clinic
11.2011 - 05.2014
- Obtained client medical history, medication information, symptoms, and allergies.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
Education
No Degree - Hiv Prevention
Phlebotomy Express Training Centers, LLC
17580 Wyoming Ave, Detroit, Mi 4822107-2023
No Degree - Intravenous Therapy Training
Phelbotomy Express Training Centers,LLC
17580 Wyoming Ave, Detroit, MI 4822106-2021
GED -
Faith Clinic
Detroit, MI08-1992
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Phlebotomy
- Reliable team player
- Clinical documentation
- CPR
- Compassionate
- Specimens collection and processing
- Laboratory specimen collection
- Antigen testing
Accomplishments
- Recognized for outstanding dedication to patient care.
Timeline
Medical Assistant
Detroit Medical Consultants
06.2021 - Current
Behavior Technician
Stonecrest Behavioral Health Hospital
05.2016 - 04.2020
Patient Care Technician
Caring Hearts Assisted Living
05.2014 - 05.2016
Medical Assistant
City Med Clinic
11.2011 - 05.2014
No Degree - Hiv Prevention
Phlebotomy Express Training Centers, LLC
No Degree - Intravenous Therapy Training
Phelbotomy Express Training Centers,LLC
GED -
Faith Clinic