Willie Joseph Johnson
Charlotte,NC
Summary
Dynamic and results-driven young professional with a proven track record in various customer-facing roles. Proactive and enthusiastic individual committed to delivering high-quality results, adept at cultivating leadership qualities and fostering crucial relationships. Skilled in promoting soft skills to enhance work ethics and leveraging hard skills to achieve ambitious goals in diverse work settings. Actively seeking challenging opportunities to further develop and advance career objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grant Specialist (Temporary)
SHERPA
07.2023 - 03.2024
- Reviewed, processed, created, granted, and declined applications for individuals seeking assistance from Non-Profit organizations in response to hardships or disasters.
- Communicated required/additional documentation to applicants in a professional manner through email and telephone
- Utilized critical thinking skills to determine eligibility for multiple programs within specific parameters
- Documented applicant's confidential information in CRM system (Microsoft Dynamics 365) to maintain organized records for reference during processing.
Independent Contractor Consultant I
REGIONS | ENERBANK USA
09.2022 - 03.2023
- Established strategic partnerships with contractors to secure funding for their consumers.
- Analyzed and aligned loan products, presenting detailed information on interest rates and flat fees for the specific loan packages tailored to the contractor's requirements.
- Promoted over 20+ eligible contractors daily to participate in our consumer financing program through targeted marketing efforts.
- Assessed, validated, and managed contractor applications, ensuring accurate documentation of customer data in the CRM system.
Food Specialist and Supervisor
BURGER KING
04.2017 - 07.2020
- Served clients quickly and efficiently while providing excellent supervision over team members
- Managed, coached, and lead between 4-10 team members creating efficiency with consistent workflow.
- Trained new hires on correct procedures in operating different functions of the job.
Education
Bachelors -
Johnson C. Smith University
Charlotte, NC05.2021
Skills
- Microsoft Office
- Critical Thinker
- Detail-Oriented
- Adobe Creative
- Time Management
- Perseverant
- Negotiator
- Adaptable
- Word
- Excel
- Outlook
- HUBSPOT (a CRM system)
- DYNAMIC 365 (a CRM system)
- Paycor
Certification
- How to Be an Effective Remote Manager, 05/01/22, No Expiration Date
- Human Resources Foundations, 05/01/22, No Expiration Date
- Management Foundations, 05/01/22, No Expiration Date
Timeline
Grant Specialist (Temporary)
SHERPA
07.2023 - 03.2024
Independent Contractor Consultant I
REGIONS | ENERBANK USA
09.2022 - 03.2023
Food Specialist and Supervisor
BURGER KING
04.2017 - 07.2020
Bachelors -
Johnson C. Smith University
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