Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

WILLISCEA TAYLOR

Houston,TX

Summary

Accomplished sales general manager with robust experience in overseeing all facets of sales operations, including team leadership, strategy implementation and revenue generation. Strengths include driving high-performance teams to exceed targets, implementing strategic initiatives and fostering client relationships. Demonstrated ability to deliver positive results and contribute significantly to bottom-line profitability.

Overview

6
6
years of professional experience

Work History

Dual Sales General Manager

Marriott International
Houston, Texas
02.2022 - Current
  • Oversee daily operations, enhancing guest satisfaction through efficient service management.
  • Implement cost-saving strategies, achieving noticeable reductions in operational expenses.
  • Coordinate with departments to streamline processes, improving workflow and productivity.
  • Resolve guest issues promptly, ensuring a high rate of positive feedback and repeat visits.
  • Lead hotel operations, optimize guest experiences, and drive revenue growth. Implement strategic initiatives resulting in substantial improvements in customer satisfaction scores.
  • Cultivate partnerships with local businesses, creating unique guest experiences and boosting community engagement.
  • Analyze market trends to implement data-driven strategies, leading to notable increases in occupancy rates and revenue per available room (RevPAR).
  • Managed scheduling and training, reducing staff turnover and fostering a collaborative environment.
  • Implemented new booking system, achieving seamless operations and measurable time savings.
  • Developed and implemented sales strategies to increase revenue and profitability.
  • Managed client accounts and relationships.
  • Attended industry-related functions such as trade shows, conventions, and conferences.

Front Desk Agent

Four Points By Sheraton
Houston, TX
03.2021 - 02.2022

Operations Manager

Holiday Inn Suites
Mansfield, OH
08.2019 - 12.2021

Education

HIGH SCHOOL DIPLOMA -

Mansfield Senior High School
Mansfield, OH
05.2017

Skills

  • Cash Control
  • Word Processing
  • Team Building
  • Supervision
  • Operations Oversight
  • Cash Handling
  • Administrative Skills
  • Problem-Solving
  • Time Management
  • Customer relationship management
  • Market analysis
  • Revenue management

References

References available upon request.

Timeline

Dual Sales General Manager

Marriott International
02.2022 - Current

Front Desk Agent

Four Points By Sheraton
03.2021 - 02.2022

Operations Manager

Holiday Inn Suites
08.2019 - 12.2021

HIGH SCHOOL DIPLOMA -

Mansfield Senior High School

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