Willomina Alford
Death Valley,CA
Summary
Dynamic retail manager with extensive experience at Xanterra Travel Collection, excelling in customer relations and inventory control. Proven track record of enhancing store operations and improving customer satisfaction through effective staff management and proactive engagement. Skilled in budgeting and cost control, fostering a welcoming environment that drives sales and loyalty.
Overview
24
24
years of professional experience
Work History
Retail Manager
Xanterra Travel Collection
11.2021 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Exhibited excellent people skills during interaction with employees and customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Facilitated inter-departmental communication to ensure all parties were informed of key updates.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Retail Supervisor
Xanterra Travel Collection
03.2007 - 11.2021
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Retail Store Lead
Xanterra Travel Collection
01.2005 - 03.2007
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Led store opening/closing procedures effectively, guaranteeing secure premises while adhering to established protocols.
- Managed cash handling procedures, reducing discrepancies and ensuring accurate reporting at the end of each shift.
- Oversaw product returns/exchanges in accordance with company guidelines; this ensured prompt processing while safeguarding against potential loss or theft.
- Maintained store cleanliness and visual standards, resulting in a welcoming shopping environment for customers.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Retail Cashier
Xanterra Travel Collection
07.2002 - 01.2005
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Trained new employees on company policies, register operations, and effective communication techniques with customers.
- Enhanced customer satisfaction by providing efficient and accurate cash handling services.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Operated POS terminals and cash drawer balancing.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Secretary
Timbisha Shoshone Tribe
05.2001 - 05.2002
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Death Valley Academy
Shoshone, CASkills
- Customer relations and communications
- Store operations
- Inventory control
- Staff management
- Hospitality and accommodation
- Budgeting and cost control
- Inventory management
- Desktops, laptops, and mobile devices
- Data management
- Bookkeeping
- Records organization and management
- Payroll administration and timekeeping
- Vendor relations skills
- Clear communication
Work Type
Full TimeWork Location
RemoteTimeline
Retail Manager
Xanterra Travel Collection
11.2021 - Current
Retail Supervisor
Xanterra Travel Collection
03.2007 - 11.2021
Retail Store Lead
Xanterra Travel Collection
01.2005 - 03.2007
Retail Cashier
Xanterra Travel Collection
07.2002 - 01.2005
Secretary
Timbisha Shoshone Tribe
05.2001 - 05.2002
Death Valley Academy
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