Willow Hilbert
Ocala
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
4
4
years of professional experience
Work History
Bartender
Costal Del Mar
09.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
On Top Of The World Communities
03.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar presentable and well-stocked to meet customer needs.
Server Trainer
Winghouse Bar & Grill
08.2021 - 12.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Cashier
Zaxbys
01.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Vanguard High School
Ocala Florida05-2021
Skills
- Strong multitasking
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
- Cash register operation
- Menu memorization
- Suggestive selling
- New hire trainging
- Drink preparation techniques
Timeline
Bartender
Costal Del Mar
09.2023 - Current
Bartender
On Top Of The World Communities
03.2022 - 04.2023
Server Trainer
Winghouse Bar & Grill
08.2021 - 12.2022
Cashier
Zaxbys
01.2021 - 08.2021
High School Diploma -
Vanguard High School
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