Willow Laine
Belgrade,MT
Summary
Proven leader and skilled negotiator with extensive experience in small business operations and customer relations, notably at Shedhorn Construction Cleaning LLC. Excelled in relationship building and marketing, significantly expanding client base and enhancing customer satisfaction. Demonstrated expertise in financial management and training, employing both hard and soft skills to achieve superior results. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Clear communicator and outdoor enthusiast local to the area.
Overview
9
9
years of professional experience
Work History
Owner
Shedhorn Construction Cleaning LLC
11.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
Sales Associate
Bish's RV
07.2022 - 11.2022
- Coordinated closely with service department staff to ensure timely delivery of sold units while meeting quality standards for pre-delivery inspections.
- Collaborated with finance department to secure favorable loan terms for customers, streamlining the purchasing process.
- Implemented targeted marketing strategies to reach a wider audience and increase dealership visibility within the community.
- Streamlined internal processes by working closely with inventory management personnel to maintain accurate records of available stock levels at all times.
- Conducted detailed product demonstrations for potential buyers, emphasizing unique features and benefits of various RV models.
- Negotiated trade-in values for customers looking to upgrade their current RVs, facilitating seamless transitions into new models.
- Developed strong relationships with clients to better understand their needs and preferences, resulting in successful sales transactions.
Shift Supervisor
Old Chicago
04.2021 - 07.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Server
Old Chicago
11.2015 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Science - Exercise Science
Montana State University
Bozeman, MT08.2022
High School Diploma -
Belgrade High School
Belgrade, MT05.2016
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Marketing
Negotiation
Basic Computer Skills
Priority Management
Organization
Training and Mentoring
Outdoor enthusiast
- I hold a true love and passion to be in the outdoors as an avid hunter and fisherman
Timeline
Owner
Shedhorn Construction Cleaning LLC
11.2022 - Current
Sales Associate
Bish's RV
07.2022 - 11.2022
Shift Supervisor
Old Chicago
04.2021 - 07.2022
Server
Old Chicago
11.2015 - 07.2021
Associate of Science - Exercise Science
Montana State University
High School Diploma -
Belgrade High School
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