Willow Nelson
Summary
Dynamic and adaptable professional who enhances customer satisfaction through exceptional service and a friendly attitude. I have demonstrated ability to collaborate effectively and solve problems, ensuring client or customer visions are exceeded. Having worked in an array of professional fields and environments, I have become a versatile, dedicated, and hard worker.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Benken Garden Center & Florist
02.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Unloaded plants and nursery items from delivery trucks.
- Maximized space usage within the greenhouse through strategic arrangement of plants according to size, light requirements, and other environmental factors.
- Planted, pruned, and repotted plants and flowers of all sizes.
Photographer
Willow Schade Photography
06.2019 - Current
- Independently started freelance photography business.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Developed strong relationships with clients through clear communication and professionalism.
- Captured stunning images by utilizing various lighting techniques and creative compositions.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
- Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
Retail Sales Associate
Cabin Creek Crystals
07.2023 - 12.2023
- Used previous knowledge about crystals and metaphysical products to enthusiastically help with customer questions and needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Worked as a temporary social media manager for the store.
Seasonal Preschool Photographer
Lifetouch Preschool Portraits
10.2022 - 12.2022
- Optimized studio space for an inviting atmosphere conducive to capturing genuine expressions from the children.
- Adapted photography techniques to accommodate the unique personalities and comfort levels of each child being photographed.
- Balanced creativity with professionalism when posing children and selecting backdrops that best showcased their individual personalities.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
Education
The Archer School For Girls
Los Angeles, CAHigh School Diploma -
Fusion Academy - Miracle Mile
Los Angeles, CA06.2019
Environmental Studies
University of Cincinnati
Cincinnati, OHSkills
Friendly, Positive Attitude
Customer Service
Active Listening
Product Sales
Problem-solving abilities
Dependable and Responsible
Flexible and Adaptable
Digital Photography
Social Media
Teamwork and Collaboration
Timeline
Customer Service Representative
Benken Garden Center & Florist
02.2024 - Current
Retail Sales Associate
Cabin Creek Crystals
07.2023 - 12.2023
Seasonal Preschool Photographer
Lifetouch Preschool Portraits
10.2022 - 12.2022
Photographer
Willow Schade Photography
06.2019 - Current
The Archer School For Girls
High School Diploma -
Fusion Academy - Miracle Mile
Environmental Studies
University of Cincinnati
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