Willow Nicholls
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Head Bartender
Saltgrass Steakhouse, Landry's
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Server
Babes Chicken
06.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Head Bartender
Saltgrass Steakhouse, Landry's
06.2022 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Front Counter Crew Member
Pizza Factory
06.2019 - 12.2021
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Addressed customer inquiries and resolved issues in a timely manner, fostering positive experiences.
Education
GED -
Chaparral High School
Temecula, CA01-2021
Skills
- Customer Engagement
- Effective Problem Resolution
- Consistent Professional Conduct
- Collaborative Team Engagement
- Skilled in Prioritizing Responsibilities
- Strong Verbal and Written Skills
- Proficient in Organization Techniques
- Customer Service Phone Skills
Timeline
Head Bartender
Saltgrass Steakhouse, Landry's
07.2024 - Current
Server
Babes Chicken
06.2023 - 02.2024
Server/Head Bartender
Saltgrass Steakhouse, Landry's
06.2022 - 07.2023
Front Counter Crew Member
Pizza Factory
06.2019 - 12.2021
GED -
Chaparral High School
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