Willow Wagenborg
Troy,MI
Summary
Dynamic and results-oriented professional with extensive experience as a Medical Receptionist at Affiliated Troy Dermatologists and as a Cashier Team Lead at Clean Juice. Excelled in workflow optimization and patient scheduling, enhancing office efficiency and patient satisfaction. Demonstrated exceptional communication skills and proficiency in medical terminology, significantly improving team collaboration and operational productivity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Affiliated Troy Dermatologists
Troy, MI
03.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Cashier Team Lead
Clean Juice
Troy, MI
09.2022 - 03.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Followed all cleanliness and sanitation procedures.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Established a strong rapport with regular customers, fostering trust through friendly service and product knowledge expertise.
- Educated customers on the benefits of juicing, leading to increased loyalty and repeat business.
- Boosted customer satisfaction by efficiently preparing and serving high-quality juice blends.
- Processed payments correctly and promptly.
- Described menu items and daily specials to customers.
- Assisted in training new hires on company policies and procedures, ensuring a smooth transition for staff addition.
- Performed routine equipment maintenance checks according to the company''s guidelines, extending the lifespan of machinery.
- Developed new recipes for fresh juices, smoothies, and other beverages to attract more customers.
- Demonstrated adaptability by quickly learning new software tools used for order processing and inventory management.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Accurately operated cash register to process customer payments.
Education
Skincare
House of Ahtemu
High School
Michigan Great Lakes Virtual Academy
06.2022
Skills
- Insurance Verification
- Letter preparation
- Medical Terminology
- HIPAA Guidelines
- Workflow Optimization
- Documentation
- Insurance Claims
- Patient Scheduling
- Electronic Medical Records
- Appointment Scheduling
- Appointment Setting
- Front Desk Operations
- Proficient in Word
Certification
Basic Life Support Certification (BLS)
Timeline
Medical Receptionist
Affiliated Troy Dermatologists
03.2023 - Current
Cashier Team Lead
Clean Juice
09.2022 - 03.2023
Skincare
House of Ahtemu
High School
Michigan Great Lakes Virtual Academy