Willow Ward
Blythe,CA
Summary
Polite and positive receptionist with exceptional telephone etiquette. Proficient in assisting guests with reservations. Easily adaptable to high-pressure, dynamic situations.
Developed skills in fast-paced bakery environment, focusing on precision, consistency, and creativity. Demonstrated ability to work efficiently under pressure while maintaining high standards of quality. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Overview
3
3
years of professional experience
Work History
Baker
Giant Food Stores
07.2022 - 02.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Created appealing displays to showcase products in bakery.
Front Desk Receptionist
Little Whale Swim School
01.2020 - 03.2020
- Promptly answered multi-line phone system and greeted callers enthusiastically
- Confirmed relevant client information and payment methods to prevent fraud
- Politely welcomed arriving guests, providing information about their classes
- Resolved customer issues quickly and notified Manager immediately when problems escalated
Children's Entertainer
Monster Mini Golf
12.2019 - 03.2020
- Focused on keeping customers engaged, happy and comfortable during party events
- Developed funny and positive answers to fan questions with special emphasis on entertaining children
- Maintained excellent attendance record, consistently arriving to work on time
Swim Instructor
Little Whale Swim School
09.2019 - 03.2020
- Trained children in optimal behaviors and protective techniques
- Taught students pool and water safety guidelines
- Reminded students to practice swimming strokes to develop their skills and improve technique
- Gave private lessons to special needs students, including those with autism, teaching such techniques as floating and treading water
- Reiterated water safety practices and lifesaving measures, including holding their breath at every class to prevent accidents
- Tracked students' progress and gave constructive feedback for skills requiring improvement
Education
El Sereno
Fair Oaks, CASkills
- Office administration
- Decision-Making Abilities
- Scheduling
- Problem-solving
- Verbal and written communication
- Telephone etiquette
- Sensitive Information Handling
- Time management
- Sorting and labeling
- Team player
- Customer service
- Food safety and sanitation
Timeline
Baker
Giant Food Stores
07.2022 - 02.2023
Front Desk Receptionist
Little Whale Swim School
01.2020 - 03.2020
Children's Entertainer
Monster Mini Golf
12.2019 - 03.2020
Swim Instructor
Little Whale Swim School
09.2019 - 03.2020
El Sereno
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