Willow Ward
Leesburg,FL
Summary
Polite Receptionist experienced in exceptional telephone etiquette and guest reservation assistance. Developed skills in fast-paced bakery environment, emphasizing precision and creativity while maintaining high quality standards under pressure. Energetic Banquet Server contributed to efficient event operations through effective communication, time management, and problem-solving.
Overview
7
7
years of professional experience
Work History
Banquet Server
Hard Rock Casino
Wheatland, California
09.2025 - 08.2026
- Delivered food and beverages to guests, ensuring timely service and enhancing guest experience during events.
- Coordinated event logistics with kitchen and event staff, facilitating seamless execution of functions.
- Set up banquet tables and chairs according to event specifications.
- Maintained cleanliness of banquet areas throughout events.
- Addressed guest concerns promptly, escalating unresolved issues to management to ensure guest satisfaction.
- Followed safety and sanitation guidelines while handling food items.
- Provided support during event breakdown and clean-up activities.
Baker
Giant Food Stores
07.2022 - 02.2023
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Improved customer satisfaction through consistent production of high-quality baked goods and maintenance of a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of the bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Operated and maintained bakery equipment, including ovens.
- Oversaw customer service operations, ensuring efficient order taking and effective resolution of complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
- Designed and arranged eye-catching product displays in bakery to attract customers. to showcase products in bakery.
Front Desk Receptionist
Little Whale Swim School
01.2020 - 03.2020
- Politely welcomed arriving guests, providing information about their classes
- Confirmed client information and payment methods to ensure security and prevent fraud
- Welcomed arriving guests and provided information about classes to enhance their experience
- Resolved customer issues promptly and alerted Manager when problems escalated for swift resolution
Children's Entertainer
Monster Mini Golf
12.2019 - 03.2020
- Engaged customers during party events, ensuring enjoyment and comfort throughout
- Crafted humorous and positive responses to fan questions, enhancing children's entertainment experience
- Demonstrated reliability by maintaining a perfect attendance record
Swim Instructor
Little Whale Swim School
09.2019 - 03.2020
- Taught students pool and water safety guidelines
- Instructed students on pool and water safety guidelines to promote awareness and prevent accidents
- Trained children in optimal behaviors and protective techniques
- Provided private lessons to special needs students, including those with autism, focusing on techniques such as floating and treading water to enhance their comfort and skills in the water
- Gave private lessons to special needs students, including those with autism, teaching such techniques as floating and treading water
- Monitored students' development in swimming skills and gave constructive feedback for skills requiring improvement
Education
El Sereno
Fair Oaks, CASkills
- Event setup and breakdown
- Event planning
- Guest service focus
- Guest relations
- Customer service
- Sanitation compliance
- Food presentation
- Attention to detail
- Scheduling
- Task prioritization
- Time management
- Collaborative work
- Decision-Making Abilities
- Problem resolution
- Problem solving
- Office administration
- Phone communication
- Communication skills
- Event setup and breakdown
Timeline
Banquet Server
Hard Rock Casino
09.2025 - 08.2026
Baker
Giant Food Stores
07.2022 - 02.2023
Front Desk Receptionist
Little Whale Swim School
01.2020 - 03.2020
Children's Entertainer
Monster Mini Golf
12.2019 - 03.2020
Swim Instructor
Little Whale Swim School
09.2019 - 03.2020
El Sereno