Will Shabazz
Certified Optician
Seattle,WA
Summary
ABO/NCLE Certified Optician, 5+ years of experience in the optical industry. Daily duties have encompassed a wide range of tasks, reviewing, and filling prescriptions, navigating insurance complexities, managing billing, pre-examinations, scheduling, and follow-ups. Beyond optical duties, I actively engage with patients, educating them on their best lens options based on medical needs and lifestyle preferences. My compassionate approach and strong active listening skills allow me to build trust and meaningful relationships. By matching their needs with the most suitable eyewear solutions, it insures the best possible outcome for a patient's eye health.
Overview
5
5
years of professional experience
3
3
Certification
Work History
CERTIFIED OPTICIAN
KAISER PERMANENTE
HONOLULU, HI
05.2022 - 02.2024
- My role as an Optician involved various tasks related to dispensing and optical services, from assisting clients in selecting the best optical enhancements to collaborating with optometrists to develop comprehensive eye care plans, enhancing patient overall satisfaction.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit, optical consultations and product recommendations, proactive client outreach and follow-ups were all ritualistic.
- Optical anatomy knowledge.
SAMSUNG RETAIL SALES MANAGER
2020 COMPANIES
HONOLULU, HI
10.2018 - 03.2022
- Managed Samsung product sales in Honolulu, HI, by developing and implementing effective marketing strategies, such as creating campaigns, organizing promotional events, and offering discounts and incentives.
- Achieved quarterly and annual KPI growth by expanding the customer base, retention, and problem solving.
- Trained and coached new employees on Samsung products by virtual and on-site engagement, presentations on product knowledge using PowerPoint, videos, and interactive quizzes to engage other employees.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
OPTICAL SALES MANAGER
U.S. VISION, INC. - JC Penney's Optical
Portland, OR
04.2017 - 04.2018
- As a Boutique Manager, I would oversee the operations of an Optical boutique offering optometric services and products.
- I managed a team of sales associates and an Optometrist. Supervised the sales, dispensing, insurance verification, and KPI metrics of the boutique.
- Coordinated the physician, staff, and patient scheduling, insurance billing, invoicing, and inventory.
- I have great communication and organizational skills, and am proficient with software applications such as EPIC, MS Office, POS.
OPTICAL RETAIL SALES - P/T
LUXOTTICA - Sear's Optical
02.2017 - 06.2017
- As a P/T Technician, I performed various tasks related to dispensing and optical services.
- Enhanced customer satisfaction by providing personalized optical recommendations and fittings. Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Evaluated prescriptions from optometrists for accuracy preventing errors or dissatisfaction.
- Answered telephone calls to schedule eye exams and answer pre-screening questions or inquiries.
- I have excellent communication, sales, and technical skills, and am proficient with various software applications.
PICU AIDE/SALES
OREGON HEALTH AND SCIENCE UNIVERSITY
Portland, OR
06.2012 - 06.2016
- As a PICU Aide, I supported the care of critically ill children and their families.
- Transported patients safely to medical appointments, fostering timely access to essential healthcare services..
- Ordered office and medical room supplies.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- As a dietary retail worker, I was responsible for preparing and delivering dietary meals to patients and staff that met nutritional and health needs.
- Used POS cash management software to process payments in cash, credit or coupon transactions.
- Ensured storage and handling safety protocols when storing perishables.
Education
Multimedia / Professional Music A.A., Certification -
PORTLAND COMMUNITY COLLEGE
06.2008
Skills
- HIPAA Compliance
- Insurance Billing
- Evaluating patients
- Prescription Evaluation
- Optical Needs Assessment
- Order Preparation
- Managing inventory
- Adaptability and Flexibility
- Time management abilities
- Reliability
Certification
- NCLE CERTIFICATION, 08/01/23 - 08/01/25, 250831
- ABO CERTIFICATION, 12/01/22 - 12/01/24, 250831
- BLS FOR HEALTHCARE PROVIDERS, 01/01/23 - 01/01/25
Languages
Spanish
Professional
Timeline
CERTIFIED OPTICIAN
KAISER PERMANENTE
05.2022 - 02.2024
SAMSUNG RETAIL SALES MANAGER
2020 COMPANIES
10.2018 - 03.2022
OPTICAL SALES MANAGER
U.S. VISION, INC. - JC Penney's Optical
04.2017 - 04.2018
OPTICAL RETAIL SALES - P/T
LUXOTTICA - Sear's Optical
02.2017 - 06.2017
PICU AIDE/SALES
OREGON HEALTH AND SCIENCE UNIVERSITY
06.2012 - 06.2016
Multimedia / Professional Music A.A., Certification -
PORTLAND COMMUNITY COLLEGE