Willy Townsend
Englewood ,FL
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Office Manager
Anchorage Marine Contracting
08.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed all payable accounts, responsible for invoicing clients and receiving payments.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server - Bartender
The New Faull Inn
03.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
Clerk
Kappy's Market
02.2019 - 08.2020
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Server
South Beach Bar And Grille
01.2010 - 01.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associates Degree - Business Major - Business
State College of Florida, Manatee-Sarasota
Bradenton, FL06.2013
Skills
- Administrative Support
- Billing
- Customer Service
- Data Entry
- Clerical Support
- Customer Relations
- Excellent Multi-Tasking Ability
- Scheduling and Calendar Management
- Safe Food Handling
- Guest Engagement
- Beverage Preparation
- Daily Specials Memorization
- Table Setting
- Table Bussing
- Food Running
- Quality Control
- Suggestive Selling
- Food Station Setup
- Hospitality Service Expertise
- High-Volume Dining
- Cash Handling
- Guest Relations Management
- Regulatory Compliance
- Basic Accounting
- Handling Difficult Customers
- Engaging Personality
- Responsible Alcohol Service
- Highly Reliable
- Cash Register Operation
- Clear and Effective Communication
- Service-Oriented Mindset
Timeline
Office Manager
Anchorage Marine Contracting
08.2020 - Current
Server - Bartender
The New Faull Inn
03.2019 - Current
Clerk
Kappy's Market
02.2019 - 08.2020
Server
South Beach Bar And Grille
01.2010 - 01.2014
Associates Degree - Business Major - Business
State College of Florida, Manatee-Sarasota
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