WILLYE TURNER
Laplace,LA
Summary
Results-focused management professional prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
20
20
years of professional experience
Work History
Life Insurance Producer
WMT Insurance
Laplace, LA
11.2025 - Current
- Developed tailored insurance solutions to meet client needs and enhance customer satisfaction.
- Cultivated strong relationships with clients, ensuring ongoing communication and trust.
- Conducted comprehensive policy reviews to identify gaps in coverage for clients.
- Provided exceptional customer service by promptly addressing concerns or questions regarding policies or claims, reinforcing positive brand reputation.
District Manager
Massage Envy
New Orleans, LA
08.2022 - 10.2025
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Cultivated positive rapport with associates and team leadership.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Analyzed financial performance metrics to identify trends and inform decision-making processes.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Set clear performance goals and metrics for revenue, P&L, customer service and customer retention for each department
- Oversaw daily operations across multiple locations to ensure high-quality service delivery.
CEO/ General Manager
Dryades Public Market
02.2015 - 02.2023
- Implemented merchandising plans to drive profitability, collaborating with visual merchandising manager to develop strategy
- Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and workflow plans
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Motivated and led team members to work together to achieve targets
- Diminished financial discrepancies, monitored quotes, production and material planning and bank reconciliations
- Recruited, hired and trained high performing managers and team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits
- Saved costs by managing shrink processes and inventory levels for corrective action planning
- Decreased costs by negotiating with vendors and suppliers for better prices
District Manager
Save A Lot
02.2013 - 02.2015
- Coached business operations, merchandising strategies and personnel moves
- Spearheaded growth initiatives to improve operational standards
- Collaborated with store managers to improve performance and grow sales
- Worked with store managers to maximize store revenue by optimizing daily operations
- Produced top sales across the New Orleans area for two quarters through effective planning and implementation of key initiatives
- Produced selling and merchandising programs enhancing bottom-line profitability
- Reduced manager turnover rate by offering percentage of training through hands on training
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues
- Cultivated positive rapport with associates and team leadership
Regional Trainer
Save A Lot
06.2009 - 02.2013
- Developed skill-specific training programs to promote employee development
- Assessed training needs, using employee surveys and interviews to gather data
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement
- Created practice exams to ensure the success of the trainee
- Checked tracking systems for student's attendance scores, operations abilities and overall performance
- Conducted evaluations of training courses to uncover areas in need of improvement
- Created testing and evaluation procedures to assess performance before, during and after training sessions
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs
- Analyzed each department's training needs and developed programs based data collected
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge
General Manager
Linens N Things
06.2006 - 12.2008
- Encouraged, trained and disciplined employees to maximize performance
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Decreased costs by negotiating with vendors and suppliers for better prices
- Delivered exceptional customer experiences with hands-on leadership of front line associates and area managers
- Trained and developed bench managers personnel to strive for continuous knowledge and professional development
- Directed safety operations and maintained clean work environment in adherence to FDA and OSHA requirements
Education
Insurance
Donaldson
Metairie, LA12-2015
Intermediate Certificate - Accounting
Delgado Community College
New Orleans, La12-1999
License - State License
First Professional Real Estate School
Metairie, LaState License - Insurance
Donaldson
Metairie, LA12-2015
Skills
- Supervision and training
- Inventory management
- Policy/program development
- Financial administration
- Employee mediation
- Auditing
- Safety Assurance
- Coaching and mentoring
- Training and development
- Interviewing witnesses
- Staffing and recruiting professionals
- Strong problem-solving
- Multi-unit management
- Operations management
- Sales forecasts
- Staff recruiting
- Conflict management
- Training and coaching
- Customer service
- Leadership skills
- Action plans
Timeline
Life Insurance Producer
WMT Insurance
11.2025 - Current
District Manager
Massage Envy
08.2022 - 10.2025
CEO/ General Manager
Dryades Public Market
02.2015 - 02.2023
District Manager
Save A Lot
02.2013 - 02.2015
Regional Trainer
Save A Lot
06.2009 - 02.2013
General Manager
Linens N Things
06.2006 - 12.2008
Insurance
Donaldson
Intermediate Certificate - Accounting
Delgado Community College
License - State License
First Professional Real Estate School
State License - Insurance
Donaldson