Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

WILMA DAMIAN

Jacksonville,FL

Summary

Experienced and dedicated Process Assistant with over four years of successful experience in Amazon's fast-paced warehouse environment. Skilled in identifying areas for process improvement, leading teams, and collaborating with cross-functional departments to achieve operational goals. Proficient in using warehouse management systems and conducting safety training and audits to ensure a safe work environment for all employees. Adept at implementing process enhancements that increase efficiency and productivity. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Process Assistant

Amazon
11.2021 - Current


  • Recommended changes to existing processes, increasing accuracy, efficiency, and quality service by 11%.
  • Collaborated with team to define business requirements for organizational processes, achieving productivity standards and adhering to accuracy standards.
  • Assisted coworkers and staff members with special tasks on daily basis, fostering positive and supportive work environment.
  • Evaluated product or service by analyzing and interpreting data and metrics, providing actionable insights to drive business decisions.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols, leading to 12% increase in productivity.
  • Analyzed process flows and identified areas of improvement, resulting in 14% increase in productivity and 9% reduction in costs.
  • Filled in for manager during their vacation to ensure smooth continuation of operations, maintaining high productivity levels.

Fulfillment Associate

Amazon
09.2018 - Current
  • Mentored and trained over 30 associates, resulting in 20% increase in overall productivity.
  • Streamlined operations by leading support team that maintained efficient work process, exceeding customer expectations and promoting safety, resulting in 15% reduction in errors.
  • Managed complex inbound issues using innovative thinking, superior decision-making abilities and adhering to prompt deadline expectations, resulting in 25% reduction in issue resolution time.
  • Demonstrated adaptability by overcoming unanticipated challenges while exceeding business expectations, resulting in 15% increase in overall customer satisfaction.
  • Provided training and shared best practices for over 2 newly hired managers, 6 IT professionals, and 10 area managers from various warehouses, resulting in 30% increase in overall team competency.
  • Oversaw warehouse staff, promoting efficiency in fast-paced environment, resulting in 20% reduction in overall turnaround time.
  • Collaborated effectively with coworkers on initiatives aimed at achieving measurable improvements in production quality and workflow, resulting in 10% increase in overall production output.
  • Followed procedures at all times to promote personal and team safety.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards, resulting in 10% reduction in overall workplace hazards.

Unit Supply Specialist (92Y)

Army Reserve
03.2017 - Current
  • Managed and maintained inventory of expandable supplies and equipment with 100% accuracy, ensuring timely and efficient distribution to units in need
  • Maintained meticulous records and prepared necessary paperwork to facilitate supply activities, ensuring compliance with regulations and procedures
  • Organized and coordinated supply operations, ensuring seamless supply chain management and timely delivery of critical supplies to support mission readiness
  • Assisted Unit Supply Sergeant in developing and executing logical planning and control management operations, contributing to success of unit's overall logistics function
  • Demonstrated exceptional leadership and communication skills in supervising and training team members to achieve high levels of efficiency and productivity
  • Processed required paperwork to expedite handling of shipped and received goods
  • Received commendation for outstanding performance in ensuring adequate supply of critical materials for the unit's overseas deployment in support of combat operations

SALE ASSOCIATE

Belk
02.2018 - 09.2018
  • Achieved and surpassed 120% of daily revenue targets through consistent high-quality customer service and effective upselling techniques
  • Provided personalized hospitality to each customer, resulting in 95% satisfaction rate based on customer feedback surveys
  • Quickly became proficient in point-of-sale systems, company policies and procedures, and everyday work activities through diligent training and self-directed learning
  • Collaborated with team members to create and execute successful sales strategies, resulting in 15% increase in store revenue during peak holiday seasons
  • Demonstrated exceptional attention to detail and organization skills in maintaining accurate inventory and merchandise displays, contributing to 10% reduction in stock loss
  • Consistently received positive feedback from managers and customers for outstanding service and performance

Education

Bachelor of Science - Business Administration

University of North Florida
Jacksonville, FL
05.2022

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
08.2017

Skills

  • Workforce management
  • Safety oversight
  • Productivity monitoring
  • Collaboration with support teams
  • Problem Solving
  • Performance improvement
  • Process optimization
  • Team leadership

Languages

Filipino (Tagalog)
Native or Bilingual

Timeline

Process Assistant

Amazon
11.2021 - Current

Fulfillment Associate

Amazon
09.2018 - Current

SALE ASSOCIATE

Belk
02.2018 - 09.2018

Unit Supply Specialist (92Y)

Army Reserve
03.2017 - Current

Bachelor of Science - Business Administration

University of North Florida

Associate of Arts -

Florida State College At Jacksonville

Similar Profiles

CREATE PROFILE
WILMA DAMIAN