Wilma Sambrano RN

• Call Intake: Assess, Triage, Provide Empathy / Support, Provide Information re: Available Services / Resources. Refer as needed (In Training)
• Cultivate an Environment of Trust with the Client & Staff through Open Communication, Transparent Decision-Making, and Empathy. (In Training)
• In ER, Provide Empathetic, Active Listening Support to Clients in Crisis, guiding them toward Client-Centered Appropriate Resources and Interventions. (In Training)
• Work with Family Members to Develop Support Networks and Multifaceted Coping Techniques Focused on Client Needs. (In Training)
• Conduct thorough Follow-up Evaluations to Monitor Progress, Ensuring Optimal Post-Crisis Care / Safety Planning for Clients. (In Training)
• Maintain Accurate Records of client interactions, enabling data-driven decision-making regarding program improvements and resource allocation.

(InTraining)

• 12 Years in Quality management as an ACS (American College of Surgeons) Certified Surgical Clinical Nurse Reviewer to Abstract, Review, Measure Surgical Outcomes. Noted Findings / Trends

in 14,000+ Surgical Cases & Reported to Multi-

Disciplinary Team.

• Monitored Vital Signs, Lab Results, and other indicators to Detect Changes in Patients' Conditions Promptly.
• Served as a Preceptor for New Nurses /MA's, Sharing Knowledge, Expertise, and Best Practices to Improve Skills and Confidence.
• Assisted physicians during procedures by preparing equipment, monitoring patient status, and ensuring sterile environments.
• Improved patient satisfaction scores by providing compassionate, attentive, and empathetic care.
• Clinical Competency through Ongoing Professional Development Activities such as Workshops, Seminars, Conferences, and Certifications related to Nursing Practice.

• Conducted ongoing assessments to monitor and adjust treatment plans, improving overall patient health outcomes.
• Improved continuity of care across shifts through concise shift reports detailing pertinent updates on patients'' conditions and treatment plans.
• Promoted a culture of continuous improvement by participating in quality assurance initiatives and identifying opportunities for process enhancement.