Wilmer Flores
Summary
Restaurant manager with 10 years of experience leading teams, providing excellent customer service, and keeping daily operations running smoothly. Experienced in inventory management, staff training, and problem-solving in fast-paced environments. Bilingual in English and Spanish, and looking to bring my food service knowledge and people skills to a food distribution sales role.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Sal's NY Pizza & Sal's Homestead
Chapel Hill , NC
12.2022 - Current
- Managed all daily restaurant operations to ensure efficient service.
- Led and supervised a team of employees while creating weekly work schedules.
- Trained and coached new staff members to maintain company standards.
- Built a positive work environment by motivating employees and leading by example.
- Handled customer concerns and found solutions to maintain customer satisfaction.
- Resolved employee conflicts professionally and fairly.
- Managed restaurant expenses, paid bills, and monitored operating costs.
- Ordered food and beverages from suppliers to maintain stock levels., beverages, and supplies while maintaining inventory levels.
- Collaborated closely with vendors to coordinate timely deliveries of supplies.
- Maintained health and safety standards throughout the restaurant.
Kitchen Team Member
Sal's NY Pizza & Sal's Homestead
Chapel Hill, North Carolina
01.2019 - 11.2022
- Prepared food following company recipes and food safety guidelines.
- Ensured all food was prepared accurately and served on time.
- Maintained a clean, organized, and sanitary kitchen at all times.
- Assisted with inventory counts and restocked ingredients and supplies.
- Helped receive and organize food deliveries.
- Worked closely with management and coworkers to keep kitchen operations running smoothly.
Server / Cashier
Sal's NY Pizza & Sal's Homestead
Chapel Hill, North Carolina
01.2016 - 01.2018
- Greeted customers and provided friendly, professional service.
- Took accurate food and beverage orders.
- Processed cash, credit card, and other payment transactions.
- Recommended menu items and promotions to customers.
- Answered customer questions and resolved concerns.
- Maintained a clean dining area and restocked supplies.
- Assisted with opening and closing duties.
Education
High School Diploma -
Jordan High School
Durham, NCSkills
- Restaurant Operations
- Inventory Management
- Vendor Communication
- Food Safety
- Cash Handling
- Team Management
- Leadership
- Customer Service
- Problem Solving
- Conflict Resolution
- Time Management
- Bilingual (English & Spanish)
- Relationship Building
Timeline
Restaurant Manager
Sal's NY Pizza & Sal's Homestead
12.2022 - Current
Kitchen Team Member
Sal's NY Pizza & Sal's Homestead
01.2019 - 11.2022
Server / Cashier
Sal's NY Pizza & Sal's Homestead
01.2016 - 01.2018
High School Diploma -
Jordan High School