Wilmer Guiterrez
Cockeysville,MD
Summary
Eager individual with strong communication and problem-solving skills. Known for reliability and initiative in supporting team goals. Motivated to learn and contribute positively in dynamic work environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Floor Manager
McDonald's
Hunt Valley, MD
03.2025 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new team members on operational procedures and standards.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Implemented quality control measures to maintain food safety and hygiene standards.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Shift Supervisor
Kaiser Permanente
Cockeysville, MD
11.2023 - 10.2024
- Assisted in training initiatives that improved staff competencies and overall service quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
- Performance improvements
- Team training and development
- Conflict resolution
- Customer service delivery
- Floor management
- Positive attitude
Certification
servsafe
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Floor Manager
McDonald's
03.2025 - Current
Shift Supervisor
Kaiser Permanente
11.2023 - 10.2024