Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Wilmer Zapata

Summary

Dedicated and customer-focused Meat Manager with extensive experience in overseeing the daily operations of the meat department in a fast-paced supermarket environment. Skilled in managing inventory, ensuring product quality, and supervising staff to meet sales and customer service goals. Strong knowledge of food safety regulations and best practices for meat handling, with a commitment to maintaining high standards of cleanliness and freshness. Excellent leadership and communication skills, with a strong ability to train, motivate, and lead a team to deliver exceptional customer service. improve operational efficiency and deliver exceptional service to customers. Adept at managing budgets, ordering stock, and implementing promotional strategies to drive sales while maintaining cost control.

Overview

17
17
years of professional experience

Work History

Facility coordinator for EQUITABLE Company

ALLAN Industries, Inc
12.2021 - Current
  • Providing customers with tips on projects like installing monitor, docking station, and update systems
  • Read and interpret blueprints and artwork
  • Assisting customer with orders and help with IT questions
  • Making Essentials observations on requirements related to hazards materials and agents like OSHA
  • Perform high quality test on working station and prototype based on conversations with client proficient
  • Meeting setup and video conference room

Meat Manager/Meat Cutter

Publix Super Market Inc.
09.2012 - 11.2021
  • Interviews and hires employees, completes performance reviews, and provides performance improvement guidance
  • Delegates tasks and empowers a team of associates to take responsibility for roles and goals through accountability and regular feedback
  • Motivates and coaches associates in the development of customer service skills and techniques to build and maintain positive customer experiences and relationships
  • Forecast sales goals and organizes employee's work schedules to guarantee sufficient staffing levels
  • Addresses and resolves any associate issue in a manner that emphasizes the mission, guiding principles, and values of the organization
  • Maintains personnel files, supervises payroll corrections, monitors overtime reports, and ensures the timely submission of weekly payroll records in compliance with company guidelines
  • Managing the store in absence of store manager

Assistant Meat Manager

Publix Super Market Inc.
01.2008 - 09.2012
  • Delivered premier customer service with a professional and positive attitude
  • Handled training, leading and developing associates
  • Managed inventory, supply orders, and other logistical responsibilities to ensure budget goals were attained
  • Ensured compliance with safety regulations, and effectively addressed customer needs to ensure satisfaction and inspire customer loyalty

Skills

  • Problem Solving
  • Personnel Management
  • Staff training and development
  • Inventory Management
  • Customer oriented
  • Written & Verbal Communication
  • Cash handling
  • Bilingual
  • High level of accuracy
  • Detail oriented
  • Friendly and cheerful demeanor
  • Dodd – frank knowledge and adherence
  • Decision making
  • Organizational
  • Time management
  • Understanding Revenue and profit margins
  • Multitasking and organization
  • Customer service
  • Data entry
  • Team leadership

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Facility coordinator for EQUITABLE Company

ALLAN Industries, Inc
12.2021 - Current

Meat Manager/Meat Cutter

Publix Super Market Inc.
09.2012 - 11.2021

Assistant Meat Manager

Publix Super Market Inc.
01.2008 - 09.2012
Wilmer Zapata