Wilmerys Calzadilla
Miami,USA
Summary
Knowledgeable Sales Support Specialist with background in providing comprehensive support to sales teams. Proven track record of streamlining processes and assisting in closing high-value deals. Demonstrated expertise in CRM management and customer relationship building. Currently seeking a position in a well-managed company where I can utilize my sales support and CRM-management skills.
Overview
10
10
years of professional experience
Work History
Sales Support Specialist
CAS Auto
10.2023 - Current
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
- Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
- Boosted sales performance by providing timely and efficient support to the sales team.
- Developed working knowledge of CRM to effectively track sales leads and activities with the support of platforms like Hubspot and Oracle NetSuite.
- Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
- Prepared and assembled documents to facilitate exports.
- Followed up with customers to resolve inquiries.
- Obtained competitive rates and space with airlines, steamship lines, railways and trucking companies.
Export Sales Support Specialist
Interexpress Corp.
01.2021 - 10.2023
- Maintaining and enhancing data within company’s Salesforce CRM system
- Responsible for handling all administrative and support functions assisting the sales reps
- Supported sales team by identifying opportunities for new business and forecasting future growth
- Created reports for management to assess the success of the team within different regions and demographics
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
CRM Management Lead
Sales Kitchen LLC
01.2018 - 01.2021
- Growing the company’s existing client base by finding new business
- Organizing database of leads within the company’s Salesforce CRM system
- Handling all administrative work within the CRM for a team of 20+ sales reps
- Creating presentations in PowerPoint to demonstrate new avenues for revenue
Spanish-English Translator/Interpreter
Language Line Solutions
01.2015 - 01.2018
- Translating from English to Spanish and Spanish to English for hospitals, clinics, and doctor’s offices throughout the USA using video conferencing software
- Prepared documents within Microsoft Word and Excel
Education
B.A. Equivalent - Law
Santa Maria University
08.2018
Skills
- 5 years Salesforce
- 10 years Microsoft Office
- Fluent in Spanish
- Highly motivated
- Growth oriented
- Customer relationship management
- CRM software proficiency
- Complaint resolution
- Teamwork
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Sales Support Specialist
CAS Auto
10.2023 - Current
Export Sales Support Specialist
Interexpress Corp.
01.2021 - 10.2023
CRM Management Lead
Sales Kitchen LLC
01.2018 - 01.2021
Spanish-English Translator/Interpreter
Language Line Solutions
01.2015 - 01.2018
B.A. Equivalent - Law
Santa Maria University
Similar Profiles
Andres CabreraAndres Cabrera
Business Developer Manager at CAS AutoBusiness Developer Manager at CAS Auto
Bhupendra SubediBhupendra Subedi
Cleaning Assistant at Cas Cas Gruppen A/SCleaning Assistant at Cas Cas Gruppen A/S
Md Abdur RahimMd Abdur Rahim
Cleaner at Cas Cas GruppenCleaner at Cas Cas Gruppen