Wilmon Robinson
Clinton,MD
Summary
Self-motivated representative that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
21
21
years of professional experience
Work History
Administrator/Operations Agent II
USA Ahold
05.2022 - Current
- Responsibilities include overseeing daily production and assist agent 1 associates with complex situations within there's day to day requirements
- Work with consumers and brand employees with there escalated issues that cannot be handled at the agent 1 level.
- Organize workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Provide exceptional customer service to both internal and external customers and staff through prompt response times and thorough issue resolution efforts.
- Work with support team members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Graphic Designer/Owner/Sales Mgr (PT)
RFPrinting LLC
08.2016 - Current
- Releasing final art to clients uploading to File Transfer Protocol (FTP) sites, and coordinating file delivery; Coordinating relationships, contracts, and timetables with printers, display manufacturers, and apparel and vendors.
- Improved client satisfaction by creating visually appealing and impactful graphic designs for various marketing materials.
Administrator 1 - Operations
RETAIL BUSINESS SERVICES, an AHOLD DELHAIZE COMPANY
02.2021 - 05.2022
- Assist with covering chat lines of new Covid Vaccine Group handling multiple facets of issues experienced by agents answering questions of customer wanting to receive Covid vaccine.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
CSR - Customer Service Representative
LaSalle Network
09.2020 - 02.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Manager/Sales
Verizon B2B
01.2020 - 09.2020
- Outside Sales, Worked with potential and current business clients to find products produced to create solutions to assist day to day business activity and ensure a smooth sales process while presenting the products.
- Developed customized account plans for clients to help them achieve their business goals.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
Senior Paralegal
CROWELL & MORING LLP
09.2003 - 08.2014
- Provide litigation support in trial litigation and antitrust areas
- Assist Trial attorneys with writing trial memorandum and witness preparation.
- Oversee a group of 7- 10 paralegal staff focused on litigation and antitrust cases from clients received by the firm.
Education
Certificate in Paralegal Studies -
Duke University
Durham, NC06.1997
Some College (No Degree) -
Southeastern University
Washington, DCSome College (No Degree) - Business Administration And Management
George Washington University
Washington, DCSkills
- Customer service
- Team Management
- Account Management
- Legal Research (10 years)
- Adobe Photoshop (10 years)
- Data Entry
- Project Coordination
- B2B Sales
- Presentation Skills
- Layout Design
- Time Management
- MS Office (10 years)
- Sales
- Adobe Illustrator
- Adobe Acrobat
- Adobe InDesign
- Outside Sales
- Web Design
- CSS
Timeline
Administrator/Operations Agent II
USA Ahold
05.2022 - Current
Administrator 1 - Operations
RETAIL BUSINESS SERVICES, an AHOLD DELHAIZE COMPANY
02.2021 - 05.2022
CSR - Customer Service Representative
LaSalle Network
09.2020 - 02.2021
Account Manager/Sales
Verizon B2B
01.2020 - 09.2020
Graphic Designer/Owner/Sales Mgr (PT)
RFPrinting LLC
08.2016 - Current
Senior Paralegal
CROWELL & MORING LLP
09.2003 - 08.2014
Certificate in Paralegal Studies -
Duke University
Some College (No Degree) -
Southeastern University
Some College (No Degree) - Business Administration And Management
George Washington University
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