Wilna Pierre
Fort Lauderdale
Summary
Professional Summary
Accomplished professional with over seven years of experience in customer-facing roles, team leadership, and operations coordination. Adept at managing teams, optimizing workflows, and delivering exceptional customer service in fast-paced environments. Fluent in English and Creole, with a proven track record in supervision and dispatch operations. Seeking an assistant manager position to contribute leadership and organizational expertise to drive team success and customer satisfaction.Developed key skills in fast-paced logistics environment, including efficient problem-solving, effective communication, and multitasking. Seeking to transition into new field where these skills can be applied and further developed. Prepared to leverage these abilities to contribute to operational success and team efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Seminole Hard Rock
01.2006 - 01.2022
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Table Games Floor Supervisor
Seminole Classic Casino
01.2022 - 01.2024
- Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
- Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
- Implemented promotions and special events to attract new players, leading to increased revenue from table games operations.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
Dispatcher
Transportation America (TA)
01.2023 - 01.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Associate of Arts -
COLLEGE OF OUANAMINTE
OUANAMINTE2019
High School Diploma -
COLLEGE OSWALD DURAND
OUINAMINTHE02.2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
Certification
TABLE GAME ACADEMY
Timeline
Dispatcher
Transportation America (TA)
01.2023 - 01.2024
Table Games Floor Supervisor
Seminole Classic Casino
01.2022 - 01.2024
Table Games Dealer
Seminole Hard Rock
01.2006 - 01.2022
Associate of Arts -
COLLEGE OF OUANAMINTE
High School Diploma -
COLLEGE OSWALD DURAND
TABLE GAME ACADEMY
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