Summary
Overview
Work History
Education
Skills
Timeline
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Wilsely Checo De Rosario

Lakeland,FL

Summary

Dynamic Service Manager with a proven track record at Chipotle Restaurant, enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in multitasking and organization, I successfully trained staff to elevate service standards, resulting in improved customer feedback and loyalty. Reliable and responsible, I thrive in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Service Manager

Chipotle Restaurant
08.2023 - 02.2025
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Implemented strategies to increase customer service satisfaction ratings.

Sales Associate

Dolex Dollar Express Inc
03.2015 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Accounting

Universidad Tecnologica De Santiago
República Dominicana
10.2013

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible

Timeline

Service Manager

Chipotle Restaurant
08.2023 - 02.2025

Sales Associate

Dolex Dollar Express Inc
03.2015 - 09.2021

Accounting

Universidad Tecnologica De Santiago

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Wilsely Checo De Rosario