Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wilson Ayala

Summary

Motivated Shift Supervisor enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

10
10
years of professional experience

Work History

Shift Supervisor

Starbucks
Newtown
07.2024 - Current
  • Led and delegated roles for a cross functional team while increasing business efficiency.
  • Performed cash controller handling duties such as the counting safes and drawers, balancing registers, and preparing bank deposits.
  • Leveraged store data to accurately forecast inventory purchasing needs weekly and reduced store waste.
  • Maintained an optimal customer service experience through accurate and expedited drive through, mobile and in cafe orders.
  • Helped mentor and coach over thirty new and existing partners in over five stores on selling strategies, customer relationship management and advanced product knowledge.
  • Assisted in elevating health code standards through the implemention of food and safety principles and continued coaching of cleanliness with every team member.

Warehouse Manager

Westone Laboratories
Colorado Springs
09.2017 - 05.2024
  • Hired, trained and motivated over fifty warehouse individuals and and managers to meet tight schedules and demanding performance targets.
  • Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Drafted policies related to physical and digital storage space utilization and distribution operations.
  • Conducted periodic audits of the warehouse environment to identify any potential hazards or risks.
  • Established procedures for receiving, storing, handling and shipping of hazardous materials safely.
  • Developed strategies to optimize lean workflow processes in order to maximize productivity.

Area Manager

Amazon
Easton
10.2015 - 03.2024
  • Managed, hired and developed multiple teams of over 160 Amazon employees in seven locations, including other managers, process assistants, operation assistants, yard and dock clerks.
  • Boosted revenues by delivering effective training, issue resolution techniques and staff mentoring on company's web-based collections system.
  • Revitalized underperforming teams and transformed profitability and productivity through targeted training.
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Inbound, Outbound and Quality Control teams and team leaders.

Education

Bachelor of Science - Neuroscience

Temple University
Philadelphia, PA
08.2025 - 08.2025

Skills

  • Fluent in Spanish
  • Sigma Lean Black Belt
  • Food Safety Manager
  • Inbound, Outbound, Quality Control, and Warehouse Operations Management
  • Fork Lifter Operator Trainer
  • Safety and Human Resource Manager

Timeline

Bachelor of Science - Neuroscience

Temple University
08.2025 - 08.2025

Shift Supervisor

Starbucks
07.2024 - Current

Warehouse Manager

Westone Laboratories
09.2017 - 05.2024

Area Manager

Amazon
10.2015 - 03.2024

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