Wilson Ileso
Fort Worth,TX
Summary
Versatile Waiter possessing 10 plus years bartending and waitstaff experience. Effective coordinator of service efforts for settings ranging from fast-paced banquet events to casual dining rooms. Organized preparer of structured service and work plans, balancing needs of patrons and team members. Dedicated to the task at hand as well as guest services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Server
97 West Kitchen and Bar
01.2023 - 03.2025
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
Lead Waiter
Lonesome Dove Western Bistro
10.2015 - 12.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
Waiter/Bartender
Bonnells
08.2014 - 10.2015
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Waiter
Del Frisco Restaurant Group
06.2013 - 08.2014
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and delivered exceptional service to customers, successfully increasing referrals and walk-in business.
Waiter/Bartender
Eddie V's Prime Seafood
02.2011 - 05.2013
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Generated higher ticket averages by training new employees on suggestive up-selling techniques.
Education
Associate of Science - Psychobiology
The University Of Texas At Arlington
Arlington, TX05.2022
Skills
- Order accuracy
- Guest relations
- Compliance standards
- High volume dining
- Fine-dining expertise
- Wine service
- Effective customer upselling
- Attention to detail
Accomplishments
Level one Sommelier with the Guild of Sommeliers
Certification
Worked chairside with Oral Surgeons
Timeline
Head Server
97 West Kitchen and Bar
01.2023 - 03.2025
Lead Waiter
Lonesome Dove Western Bistro
10.2015 - 12.2022
Waiter/Bartender
Bonnells
08.2014 - 10.2015
Waiter
Del Frisco Restaurant Group
06.2013 - 08.2014
Waiter/Bartender
Eddie V's Prime Seafood
02.2011 - 05.2013
Associate of Science - Psychobiology
The University Of Texas At Arlington
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