Wilson Montealegre Osorio
Elmhurst,NY
Summary
Strategic job seeking to bring strong customer service skills and unprecedented repair abilities to challenging new industry position. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Catering Events Lead Bartender
Private Events
02.2013 - Current
- Demonstrated flexibility in adapting to last-minute changes or requests from clients without compromising service quality.
- Provided friendly and engaging customer service, fostering an enjoyable atmosphere for guests at various events.
- Utilized expert knowledge of mixology trends to craft innovative cocktail options that garnered positive feedback from clients.
- Collaborated with event planners to create custom drink menus tailored to clients'' preferences and themes.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Bartender
Silo
12.2022 - 10.2024
- Served high customer volumes during special events.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Piano Technician
Steinway & Sons
11.2013 - 11.2022
- Earned highest level of customer satisfaction rating for past number years and frequently welcomed repeat customers.
- Rebuilt actions by replacing bushings, springs and felts on grand pianos for improved playability.
- Identified and resolved issues with instruments for quality.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Restaurant Waiter
Sarabeth restaurant
01.2012 - 11.2013
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Greeted customers, provided menus and answered questions about menu items.
- Provided exceptional support to numerous daily patrons.
Education
Bartending And Mixsologist -
ABC Bartending School
Manhattan, NYPiano Tech - Piano
Steinway And Sons
Astoria, NY01.2018
Skills
- Work together with establishment to generate more profit
- Performance Testing
- Schedule Coordination
- Customer Relation
- Calm Under Pressure
- Attention to Detail
- Organizational Skills
- Analytical and Critical Thinking
Certification
(ATAP) certificate.
Education program designed to help server and seller of alcohol.
Timeline
Bartender
Silo
12.2022 - 10.2024
Piano Technician
Steinway & Sons
11.2013 - 11.2022
Catering Events Lead Bartender
Private Events
02.2013 - Current
Restaurant Waiter
Sarabeth restaurant
01.2012 - 11.2013
Piano Tech - Piano
Steinway And Sons
Bartending And Mixsologist -
ABC Bartending School
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