Wilson Ngwiri
Salem State University
Federal way,WA
1
Certification
1
year of professional experience
Cybersecurity Specialist with hands-on experience in IT operations, network support, and incident response. Skilled at configuring and managing security tools, analyzing threats, and supporting intergovernmental cybersecurity initiatives. Adept at facilitating high-level technical meetings and leading teams in dynamic environments. Holds certifications in Ethical Hacking, CCNA, and CompTIA A+, with a proven ability to troubleshoot, secure, and optimize IT systems.
Work History
IT Helpdesk Technician
4 Months- Provided front-line IT support for students, faculty, and staff while assisting in campus-wide technology projects and system maintenance.
- Delivered frontline technical support to students, faculty, and staff, resolving hardware, software, and connectivity issues.
- Managed trouble tickets, achieving rapid resolution times and maintaining high customer satisfaction.
- Supported campus-wide IT projects, including classroom technology upgrades and system maintenance.
- Documented troubleshooting steps and contributed to the IT knowledge base for faster issue resolution.
IT Operations Intern (Cybersecurity Focus)
3 Months- Supported cybersecurity operations by managing security tools, assisting in incident response, and facilitating high-level EU–AU technical meetings.
- Assisted in configuring and maintaining security tools, including firewalls, IDS/IPS, and antivirus platforms, ensuring system resilience.
- Supported incident response efforts, including containment, mitigation, and recovery activities, reducing downtime from security events.
- Stepped in as Interim Supervisor during staff absences, ensuring continuity of IT operations and team coordination.
- Facilitated high-level European Union–African Union meetings (e.g., BIOPAMA project), providing technical and operational support.
Education
Bachelor’s Degree - Cybersecurity Operations
In Progress
Associate of Science - Cybersecurity Operations
In Progress
- Relevant Coursework: System foundations, Advanced Systems , Network defense, & Digital Forensic Investigations
- Professional Development: Ceh certified
Skills
Supported cybersecurity operations and incident response activities.
Assisted with threat analysis and remediation efforts.
Provided network administration and IT support.
Configured firewalls
IDS/IPS
and antivirus tools.
Handled help desk requests and end-user support.
Supported team leadership and project coordination tasks.
Contributed to strategic planning and stakeholder communication.
Certification
Certified Ethical Hacker (CEH) – 2021–2022, Cisco Certified Network Associate (CCNA) – 2021, CompTIA A+ – 2021
Interests
Capture the Flag (CTF) Competitions
Building & Experimenting with Cybersecurity Home Labs
Community Development Initiatives
Playing Piano
Timeline
IT Helpdesk Technician
Salem State University
01.2024 - 05.2024Read More
IT Operations Intern (Cybersecurity Focus)
Regional Centre for Mapping of Resources for Development (RCMRD)
02.2023 - 05.2023Read More
Highline College
Bachelor’s Degree from Cybersecurity Operations
Read More
Highline College
Associate of Science from Cybersecurity Operations
Read More