WILSON OQUENDO
Baldwin,NY
Summary
With over 20 years of experience in retail environments, specializing in safety protocols and being involved in team leadership. Bilingual in English and Spanish, expert at managing hazardous materials and coaching new associates to excel in customer service. Passionate about enhancing customer experiences and committed to maintaining a safe and organized workplace.
Overview
2
2
years of post-secondary education
14
14
years of professional experience
Work History
Store Associate
Floor & Decor
Garden City, NY
08.2024 - Current
- Assist customers with purchases, process transactions using POS systems, and handle refunds and exchanges.
- Connect with customers, ask about their projects, recommend products, and provide customer service.
- Restocked show floor with product to maintain visual appeal and support customer shopping experience in warehouse environment.
- Tasks vary by role, but generally involve customer service, sales, stocking and displaying merchandise, and processing transactions, with some roles also including warehouse operations and design assistance.
- Compiled orders, replenished and moved merchandise, assisted with loading and unloading to ensure efficient stock management.
- Utilized electric pallet jacks and reach/forklift equipment for item retrieval, improving inventory accessibility and customer service.
Store Associate
Home Depot
Freeport, NY
03.2020 - 06.2024
- Maintain working knowledge of various products, and determine the patrons' needs and present solutions that meet an array of criteria. Understand projects and the products associated with completing them.
- Followed safety guidelines while operating in the warehouse to ensure a secure working environment.
- Organized overstock and ensured optimal product placement on shelves for enhanced customer accessibility.
- Coached new associates on daily expectations and provided guidance to support their success.
Store Associate
Duane Reade/Walgreens
New York, NY
05.2015 - 01.2020
- Greet customers and ascertain what each customer wants or needs
- Maintained accurate sales records to support inventory management
- Stock, organize, and maintain shelves
- Stocked, organized, and maintained shelves to enhance product visibility and accessibility
- Maintain records related to sales
- Identified potential security threats to prevent theft
- Described and explained merchandise features to assist customers in making informed purchasing decisions
- Dispose of garbage, clean floors, bathroom and work area
Store Associate
Modells
Flushing, NY
01.2013 - 04.2015
- Greet customers and ascertain what each customer wants or needs
- Maintained accurate sales records to support inventory management
- Monitored and identified security risks and thefts, implementing procedures to mitigate incidents
- Describe and explain the use and care of merchandise to customers
- Place special orders or call other stores to find desired items
- Maintain records related to sales
- Watch and recognize security risks and thefts, know how to prevent or handle these situations
- Ensured store closure followed operational guidelines
Education
High School Diploma -
Penn Foster High School
Scranton, PA 07.2010 - 06.2011
Hotel & Lodging Vocational Trade - Hotel Management
Delaware Valley Job Corps
Callicoon, NY 07.2010 - 06.2011
Skills
- Customer Service
- Cash Handling
- Inventory Management
- Order Fulfillment
- Data Entry
- Forklift/Reach Truck Operator
- Detail Orientation
- Reliability
- Safety Protocols
- Health and Safety
- Loss Prevention
- Security Protocols
- Surveillance
- ID Verification
- Access Control
- Store Security
- Inventory Control
- Microsoft Excel
- Microsoft Word
- Microsoft Windows
- Technology proficiency
- Typing
- Spanish Fluency
- Punctuality
- Team Player
- Emergency Management
- Inventory Control
LANGUAGES
English - Native, Spanish - Native
Timeline
Store Associate
Floor & Decor
08.2024 - Current
Store Associate
Home Depot
03.2020 - 06.2024
Store Associate
Duane Reade/Walgreens
05.2015 - 01.2020
Store Associate
Modells
01.2013 - 04.2015
High School Diploma -
Penn Foster High School
07.2010 - 06.2011
Hotel & Lodging Vocational Trade - Hotel Management
Delaware Valley Job Corps
07.2010 - 06.2011