Wilson Rodriguez Jr., MLS (ASCP)
Maple Grove,MN
Summary
Customer-facing commercial professional with 12+ years of experience in healthcare diagnostics, specializing in account support, relationship management, and technology adoption. Currently serving in a hybrid technical–commercial role at Abbott, partnering closely with Account Managers to drive product utilization, customer engagement, and system connectivity across hospital and clinic networks. Proven ability to influence stakeholders, navigate IT and operational barriers, and execute on-site solutions. Seeking Account Executive or Account Manager roles within medical device or diagnostics organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Consultant (Field Application Specialist)
Abbott Laboratories (Infectious Disease Rapid Diagnostics)
02.2025 - Current
- Serve as a primary customer-facing partner across the full post-sale lifecycle, including implementation, ongoing support, and account health management for end-user accounts across a multi-state territory.
- Partner closely with Account Managers to support sales initiatives through product demonstrations, workflow consultations, and post-sale implementation, while leveraging routine wellness checks to identify growth opportunities and relay actionable insights to drive account expansion.
- Drive POC Link adoption through stakeholder alignment; IT/cybersecurity/lab leadership coordination, managing opportunity funnel, and executing on-site connectivity activations across complex health systems.
- Ranked #2 nationally (Oct–Dec) for instrument connectivity activations.
- Consistently achieved 100–125% of performance metrics across connectivity, customer support execution, survey completion, and wellness check outcomes.
Regional Clinic Laboratory Supervisor
North Memorial Health
02.2024 - 02.2025
- Managed operations across 6 clinic locations, supervising 28 team members.
- Led hiring, training, performance management, and scheduling.
- Developed and implemented training programs for new staff, enhancing team capabilities.
- Streamlined workflow processes to improve efficiency and reduce turnaround times.
Medical Laboratory Scientist
HealthPartners Regions Hospital (Microbiology Central Laboratory)
06.2023 - 02.2024
- Supported high-volume microbiology and molecular diagnostics operations.
- Worked with advanced automation platforms including BD Kiestra.
Travel Medical Laboratory Scientist
LRS Healthcare
09.2020 - 03.2023
- Delivered support to hospital laboratories nationwide.
- Supported large-scale COVID-19 PCR testing initiatives.
- Rapidly integrated into new teams and workflows—demonstrating adaptability and communication skills.
- Various Locations and Positions
Medical Laboratory Scientist
Advocate Aurora West Allis Memorial Hospital, (Microbiology Central Laboratory)
11.2014 - 08.2020
- Specialized in microbiology and molecular diagnostics.
- Maintained quality control, regulatory compliance, and cross-functional collaboration.
Medical Laboratory Specialist (68K)
United States Army Reserves
11.2011 - 05.2019
- Deployed to Camp Arifjan Military Hospital, Kuwait.
- Re-established microbiology operations during deployment to Kuwait; recognized with a 3-Star General’s Coin and Army Achievement Medal.
- Served as Laboratory Information System Lead.
- Developed leadership, accountability, and mission-driven execution under pressure.
Education
BS - Health Sciences
George Washington University
Washington, D.C01.2019
Skills
- Consultative Selling / Value-Based Selling
- Account Management & Relationship Building
- Stakeholder Influence & Cross-Functional Alignment (Lab IT Cybersecurity)
- Customer Success / Post-Sale Adoption & Retention
- Objection Handling & Approval Navigation
- Operational Execution & On-Site Implementation
- Performance & KPI-Driven Execution (100–125% attainment / national ranking)
- Leadership & Team Development (Supervisor experience / Army leadership)
Accomplishments
- Ranked #2 nationally (Oct–Dec) for POC Link instrument connectivity activations (Abbott).
- Consistently delivered 100–125% of assigned performance metrics (Q3–Q4).
- Re-established a fully functioning microbiology department during deployment (Kuwait); awarded 3-Star General’s Coin and Army Achievement Medal.
Certification
- Medical Laboratory Scientist / MLS, ASCP Certification #: 266415
Timeline
Technical Consultant (Field Application Specialist)
Abbott Laboratories (Infectious Disease Rapid Diagnostics)
02.2025 - Current
Regional Clinic Laboratory Supervisor
North Memorial Health
02.2024 - 02.2025
Medical Laboratory Scientist
HealthPartners Regions Hospital (Microbiology Central Laboratory)
06.2023 - 02.2024
Travel Medical Laboratory Scientist
LRS Healthcare
09.2020 - 03.2023
Medical Laboratory Scientist
Advocate Aurora West Allis Memorial Hospital, (Microbiology Central Laboratory)
11.2014 - 08.2020
Medical Laboratory Specialist (68K)
United States Army Reserves
11.2011 - 05.2019
BS - Health Sciences
George Washington University