Wilson Salto

Provide tailored service to a discerning, members-only clientele in an upscale hotel and club environment.

Collaborate with beverage and operations teams to uphold premium service standards.

Execute seasonal and classic cocktail programs aligned with a luxury brand identity.

• Maintain discretion and privacy for high-profile guests, while ensuring top-tier hospitality.

Participate in private and large-scale event services with efficient coordination and delivery.

• Assisted guests with choosing appropriate food and beverage combinations for coursed meals.
• Support culinary staff during events and tasting menus through timing coordination and pairing suggestions.

Delivered high-end service in a rooftop venue with a corporate clientele.

Crafted seasonal cocktails, and assisted in menu innovation.

• Served VIPs and corporate events (clients included L’Oréal, HBO, JPMorgan, and Warner Media).

• Maintained high standards of cleanliness and bar maintenance.

• Worked closely with bar management to ensure venue quality.

Delivered guest-facing and service bar operations for a high-volume venue (300–400 cocktails per day).

• Mixed and served classic and seasonal cocktails, while upholding brand standards.

• Maintained NYC DOH compliance and bar cleanliness.

• Collaborated with beverage vendors and brand reps to support promotions and staff education.

• Assisted in batching, prep, and inventory control for daily service.

• Supported food runners, and coordinated bar service with food pacing during peak hours.
• Promoted small bites and curated drink pairings to enhance the guest experience.

• Managed cocktail production for 700 to 800 guests per shift.

• Maintained DOH compliance and high service standards.

Efficiently handled prep and high-volume bar service with a positive attitude.

Led cocktail program development and staff training at high-end NYC venues.

• Developed formal training protocols for new barbacks and bartenders.

• Directed bar-closing procedures and managed inventory ordering.

• Collaborated with beverage managers to elevate the overall guest experience and service standards.

• Built strong customer relationships, contributing to repeat business and loyalty.

• Worked closely with chefs on tasting menu pairings, and supported beverage pairing flights.
• Assisted in developing food and beverage training materials for the front-of-house team.

• Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
• Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
• Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
• Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.