Wilson Smith
Farmington,NM
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent communication skills. Motivated to learn, grow, and excel.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Center for Independent Living
Jacksonville, FL
08.2021 - 12.2021
- Provided excellent customer service to resolve customer questions in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Radio Station Jingles
WFOY Radio
St. Augustine, FL
06.2018 - 09.2018
- Recorded jingles for local high schools played at local football games
- Worked with management on recordings
Customer Service Representative
Dotzooapps
St. Augustine, FL
06.2017 - 09.2017
- Greeted customers coming into the coffee shop
- Made coffee, answered questions
- Cleaned surfaces
Docent
St. Augustine Lighthouse and Museum
St. Augustine, FL
06.2016 - 09.2016
- Greeted visitors as they arrived at the museum and answered questions about exhibits, events, and museum policies.
Education
High School Diploma -
Florida School For The Deaf And Blind
St. Cloud, FL05-2018
Skills
- Account updating
- Inbound and Outbound Calling
- Data Collection
- Employment Skills]
- Interpersonal Skills
- Advanced Technology
- Proficient in Word
Affiliations
- Volunteered at the ARC
- Volunteered at the Sycamore Center
- Volunteered at Echo Food Bank
Timeline
Customer Service Representative
Center for Independent Living
08.2021 - 12.2021
Radio Station Jingles
WFOY Radio
06.2018 - 09.2018
Customer Service Representative
Dotzooapps
06.2017 - 09.2017
Docent
St. Augustine Lighthouse and Museum
06.2016 - 09.2016
High School Diploma -
Florida School For The Deaf And Blind