Windy Goss
Ten Eight Agency
Melbourne,FL
11
years of professional experience
Experience front desk receptionist in busy medical practice. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver a positive patient experience.
Work History
Front Desk Assistant
3 Years 1 Month- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated appointment scheduling for patients, optimizing office efficiency and minimizing wait times.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance patient satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems, ensuring data integrity and compliance.
- Handled payment and bill processing, change giving and payment collecting for patients.
Security Officer
3 Years 1 Month- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter unauthorized access and maintain order.
- Responded promptly to incidents, providing accurate reports for further investigation.
- Collaborated with law enforcement during emergencies to enhance response effectiveness.
Unarmed Security Officer
2 Years 2 Months- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect and respond to suspicious activities or safety hazards.
- Implemented access control measures to restrict unauthorized entry into facilities.
- Coordinated with law enforcement during incidents, delivering detailed reports and evidence.
- Trained new security staff on protocols, procedures, and emergency response techniques.
- Developed and enforced security policies to enhance overall site safety standards.
- Responded promptly to alarms or emergencies, ensuring swift resolution of issues encountered.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Prevented theft and vandalism by maintaining a visible presence and closely monitoring surveillance cameras.
Private Caregiver
4 Months- Developed and implemented individualized care plans based on client needs and preferences.
- Provided personalized care and assistance with daily living activities for clients.
- Monitored client health, documenting changes and communicating with healthcare professionals.
- Assisted clients with mobility, ensuring safety during transfers and movement.
- Maintained a clean and safe environment, adhering to health and safety regulations.
- Advocated for client needs within family meetings, enhancing communication between families and caregivers.
- Maintained clean, safe, and well-organized a clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Assisted clients with daily living activities for improved quality of life.
Home Health Aide
3 Years 3 Months- Provided personal care and assistance with daily living activities for clients in home settings.
- Monitored vital signs and reported changes in health status to healthcare professionals.
- Assisted clients with mobility, ensuring safety and comfort during transfers and ambulation.
- Maintained accurate documentation of patient care activities and progress notes.
- Developed strong relationships with clients to enhance emotional well-being and trust.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Education
MEDICAL ASSISTANT/MEDICAL OFFICE ADMIN - MEDICAL ASSISTANT/MEDICAL OFFICE ADMIN
Skills
Effective communication
Problem solving
Scheduling appointments
Attention to detail
Administrative skills
Patient scheduling
Time management strategies
Guest services
Timeline
Front Desk Assistant
DR MANOHAR REDDY
07.2023 - CurrentRead More
Security Officer
Ten Eight Agency
07.2023 - CurrentRead More
Unarmed Security Officer
Imperial Security Inc.
03.2021 - 05.2023Read More
Private Caregiver
Lavon Wallum
06.2019 - 10.2019Read More
Home Health Aide
Hope Home Health Care
07.2015 - 10.2018Read More
CONCORD CAREER INSTITUTE
MEDICAL ASSISTANT/MEDICAL OFFICE ADMIN from MEDICAL ASSISTANT/MEDICAL OFFICE ADMIN
Read More