Windy Lee
Wilson,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline operations through effective decision-making and time management. Skilled in money handling and training staff, fostering a collaborative and efficient work environment.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly, ensuring every customer exits with a positive experience.
Punctual and honest associate/cashier with solid background in retail environments. Provides exceptional service to satisfy customers and uses quiet periods effectively to stay on top of daily chores while pursuing opportunities to help the team improve service and reduce waste.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Family Dollar
04.2024 - 07.2025
- Assisted in managing daily store operations and staff scheduling.
- Executed inventory management tasks to maintain optimal stock levels.
- Collaborated with team to enhance customer service experience and resolve issues.
- Trained new employees on company policies and procedures for effective onboarding.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Cashier
Lowes Home Improvement
04.2017 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring balanced transactions at the end of shifts.
- Handled returns and exchanges, adhering to company policies for customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
Lowes Home Improvement
03.2014 - 08.2014
- Collaborated with team members to streamline checkout processes during peak hours.
- Educated customers on loyalty programs, enhancing their shopping experience and engagement.
- Monitored inventory levels at registers, communicating needs to management for timely restocking.
- Trained new cashiers on operational procedures and customer service standards for consistency in performance.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Associate
Five Below
10.2012 - 01.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and merchandise organization.
- Collaborated with team members to execute promotional displays and seasonal setups.
- Trained new associates on store procedures, customer service standards, and point-of-sale systems.
Education
Associate of Science - Criminal Justice
Johnston Community College
Smithfield, NC05.2012
Skills
- Customer service
- Time management
- Active listening
- Workplace safety compliance
- Money handling
- Customer relations
- Adaptability and flexibility
Timeline
Assistant Manager
Family Dollar
04.2024 - 07.2025
Cashier
Lowes Home Improvement
04.2017 - 10.2017
Cashier
Lowes Home Improvement
03.2014 - 08.2014
Associate
Five Below
10.2012 - 01.2013
Associate of Science - Criminal Justice
Johnston Community College