Winfred Wakonyo
Sales Executive
Doha
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Retail Sales Associate
Rash Fashion
Doha
08.2018 - 01.2020
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Folded and arranged merchandise in attractive displays to drive sales.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Increased sales and customer satisfaction through personalized servicing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Informed customers of current store promotions to encourage additional sales purchases.
- Answered questions about store policies and addressed customer concerns.
Sales Associate
MR PRICE
Nairobi
01.2013 - 09.2014
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended accessories and complementary purchases to boost revenue.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided positive first impressions to welcome existing, new and potential customers.
Education
High School Diploma -
St Michael
Makuyu,Kenya 02.2007 - 11.2011
Skills
Sales expertise
Store opening and closing
Product and service sales
Cash Handling
Point of sale operation
Organization
Dependable and Responsible
Active Listening
Decision-Making
Certification
Excellent Sales and support
Timeline
Excellent Sales and support
04-2019
Excellent Sales and support
12-2018
Retail Sales Associate
Rash Fashion
08.2018 - 01.2020
Sales Associate
MR PRICE
01.2013 - 09.2014
High School Diploma -
St Michael
02.2007 - 11.2011