Winglam Chan
Redmond,USA
Summary
Dynamic Sales Support Specialist with expertise in SAP and inventory tracking, honed at American Seafoods Company. Proven ability to enhance order fulfillment processes and drive customer satisfaction. Adept at negotiating with suppliers and coordinating logistics, ensuring timely deliveries while fostering strong team collaboration.
Overview
11
11
years of professional experience
Work History
Sales Support Specialist
American Seafoods Company
Seattle, Washington
07.2022 - 05.2025
- Managed end-to-end order processing in SAP, ensuring timely fulfillment for B2B clients.
- Tracked inventory levels and aligned sales forecasts with logistics and supply planning.
- Coordinated offloading instructions and established delivery schedules.
- Created sales contracts while maintaining credit limit insurance.
- Assisted in Roe auctions, including announcing results and processing orders.
E-commerce Supply Chain Coordinator
Storm Media Limited
Hong Kong
04.2017 - 04.2019
- Maintained and updated product listings on Shopify, including basic photo/GIF editing
- Supported sales and logistics teams to meet monthly revenue targets
- Negotiated pricing and quality with suppliers to maintain competitive margins
- Coordinated order fulfillment to ensure on-time package delivery
- Participated in demand forecasting and sales strategy meetings
Supply Chain Coordinator
Vega Technology Limited
Hong Kong
07.2016 - 04.2017
- Assist supply chain procurement and sourcing
- Ensure inventory is being imported/exported
- Review the standard operation procedures of SAP project implement
- Handle purchase order issuance and shipment planning
Logistic Customer Service
Pacific Airlift China Limited
Hong Kong
09.2014 - 09.2015
- Handle customer enquiries and complaints from email and phone
- Generate sales report to Director and oversea agents
- Cooperate with sales team, operation department and oversea agent to ensure shipment delivery on time
- Apply customs and filing
Education
Bachelor of Business Administration - International Shipping and Transport Logistic
The Hong Kong Polytechnic University
Hong Kong01.2014
Exchange Program - International Shipping and Transport Logistic
Inha University
Korea01.2014
Higher Diploma - International Shipping and Transport Logistic
The Hong Kong Polytechnic University
Hong Kong01.2011
Skills
- Inventory tracking
- SAP knowledge
- Shopify
- Microsoft outlook, word, and Excel
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Chinese (Mandarin)
Full Professional
Korean
Elementary
Timeline
Sales Support Specialist
American Seafoods Company
07.2022 - 05.2025
E-commerce Supply Chain Coordinator
Storm Media Limited
04.2017 - 04.2019
Supply Chain Coordinator
Vega Technology Limited
07.2016 - 04.2017
Logistic Customer Service
Pacific Airlift China Limited
09.2014 - 09.2015
Bachelor of Business Administration - International Shipping and Transport Logistic
The Hong Kong Polytechnic University
Exchange Program - International Shipping and Transport Logistic
Inha University
Higher Diploma - International Shipping and Transport Logistic
The Hong Kong Polytechnic University
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