WINIE CLAIRJEUNE
Brooklyn
Summary
Administrative and case management professional with a strong record of supporting social service programs. Effectively manage a diverse caseload, ensuring accurate documentation and communication while adhering to agency standards. Bilingual in Haitian Creole and English, known for maintaining organization and meeting deadlines in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Case Manager
Westhab Inc
Brooklyn
08.2025 - Current
- Keep case records organized and up to date while following agency standards and compliance requirements
- Track deadlines and follow up on required documents and service steps to avoid delays in care
- Coordinate communication between clients, staff, and outside service providers
- Support daily office operations in a busy, high-volume environment
- Work closely with team members to resolve client needs and maintain smooth service delivery
- Handle all client information with care, confidentiality, and professionalism
Bilingual Case Manager
DocGo
New York
11.2023 - 03.2025
- Maintained electronic client files, intake forms, and confidential records with accuracy
- Responded to a high volume of client questions and directed individuals to appropriate services
- Assisted with scheduling, outreach activities, and daily program operations
- Prepared reports, referrals, and supporting documentation for housing and social service needs
- Followed agency procedures to ensure accuracy, compliance, and consistency in all records
Administrative Assistant
City University of New York (CUNY)
New York
03.2022 - 06.2022
- Coordinated meeting schedules and managed staff calendars to optimize time management
- Streamlined filing systems to enhance document access and accuracy
- Supported staff with daily administrative tasks and office coordination to ensure smooth operations
- Greeted visitors and supported front desk operations
- Answered and routed calls using a multi-line phone system
Education
Master of Social Work (MSW) -
Liberty University
Lynchburg, VA05-2028
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY12-2021
Associate of Arts - Criminal Justice
Kingsborough Community College
Brooklyn, NY05-2019
Skills
- Case Management Systems
- Client Advocacy
- Crisis Intervention
- Records Management
- Confidential Documentation
- Data Entry
- Microsoft Office Suite
- Google Workspace
- Salesforce
- SharePoint
- DHS CARES
- Calendar Management
Volunteer Experience
Volunteer, Brownsville Community Justice Center, Brooklyn, NY, 02/01/16, 06/01/16, Participated in community programs and outreach activities, Assisted with maintaining a community garden project, Supported and engaged with local residents through community services
Languages
- Haitian Creole, Fluent
- English, Fluent
Timeline
Case Manager
Westhab Inc
08.2025 - Current
Bilingual Case Manager
DocGo
11.2023 - 03.2025
Administrative Assistant
City University of New York (CUNY)
03.2022 - 06.2022
Master of Social Work (MSW) -
Liberty University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
Kingsborough Community College