NASHONDA WHITAKER
Washington,USA
Summary
Dedicated and resourceful Administrative Specialist with over 15 years of progressive experience in office management, case management, and client services. Demonstrated success in improving processes, coordinating teams, and enhancing client and patient interactions. Proficient in Microsoft Office Suite, case management systems, and scheduling tools. Known for exceptional organization, problem-solving, and communication skills. Eager to contribute administrative expertise to a mission-driven organization to support operational excellence.
Overview
15
15
years of professional experience
Work History
Case Manager
KRA Corporation
10.2024 - 06.2025
- Conducted in-depth assessments to support unemployed individuals in skill-building and job placement.
- Maintained accurate case notes and tracked progress using case management software.
- Facilitated group and one-on-one sessions to address employment barriers.
- Identified job opportunities through outreach and community connections.
- Ensured compliance through document organization and policy review.
- Updated financial and client activity reports regularly.
Career Coach
KRA Corporation
06.2022 - 09.2024
- Delivered individualized career coaching, resume support, and job readiness training.
- Partnered with employers for job matching and placement initiatives.
- Contributed to staff onboarding, training, and program development.
- Resolved complex customer concerns with a solutions-focused approach.
- Recommended and implemented process improvements to increase program impact.
Welcome Desk Representative
Children’s National Medical Center
04.2017 - 06.2022
- Served as the first point of contact for patients, families, and visitors, ensuring a warm and professional experience.
- Used AIDET communication framework to support positive patient relations.
- Managed visitor access, ensuring hospital safety and compliance protocols were met.
- De-escalated tense situations using tact and empathy.
- Worked closely with Security during emergencies and ensured accurate visitor flow.
- Trained and mentored new desk staff on hospital procedures and protocols.
Office Manager
Career Path DC
04.2010 - 07.2017
- Oversaw all administrative functions, including staff scheduling, document control, and compliance tracking.
- Handled front-desk operations, including phone/email communication and visitor support.
- Generated financial and service reports using Microsoft Excel and Word.
- Coordinated executive travel, events, and internal meetings.
- Prepared invoices and monitored client billing and payment.
- Recorded time and attendance data for payroll and reporting purposes.
Education
Associate of Science - Business Management / Criminal Justice
University of The District of Columbia
Washington, DC03-2028
Skills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Case Management Systems
- Scheduling & Communication Tools
- Timekeeping & Payroll Systems
- Policy Interpretation & Compliance
- Data Entry & Recordkeeping
- Report Writing & Presentation
- Customer Service & Patient Experience
- Problem Solving & Critical Thinking
- Team Leadership & Peer Coaching
- Administrative Communication
- Work Prioritization & Planning
- Career Coaching & Skill Development
- Project and Event Coordination
Timeline
Case Manager
KRA Corporation
10.2024 - 06.2025
Career Coach
KRA Corporation
06.2022 - 09.2024
Welcome Desk Representative
Children’s National Medical Center
04.2017 - 06.2022
Office Manager
Career Path DC
04.2010 - 07.2017
Associate of Science - Business Management / Criminal Justice
University of The District of Columbia
CORE COMPETENCIES
- Office & Administrative Support
- Case Management & Client Services
- Scheduling & Calendar Management
- Career Development & Coaching
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Conflict Resolution & De-escalation
- Team Leadership & Staff Training
- Records Management & Compliance
- Project Coordination
- Budget Tracking & Financial Reporting
- Visitor Management & Customer Experience