winie Kethlie Pierre
North Miami,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Fluent in Haitian creole , french and Spanish , fast learner and ale to work in any environment Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Golden Beauty Supply
2019.01 - 2023.11
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Housekeeper
Hotel De Place
2019.02 - 2021.05
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
Centre D'etudes La Trinite
06.2014
Skills
- Paperwork Processing
- Report Generation
- Appointment Scheduling
- Account Updating
- Problem-Solving Abilities
- Problem Resolution
Languages
Spanish
Full Professional
English
Limited Working
French
Native or Bilingual
Timeline
Housekeeper
Hotel De Place
2019.02 - 2021.05
Customer Service Representative
Golden Beauty Supply
2019.01 - 2023.11
High School Diploma -
Centre D'etudes La Trinite
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