Winifel Cepeda
Seffner,FL
Summary
Accomplished Assistant Manager with a proven track record at Rent-a-center, enhancing customer satisfaction and streamlining operations. Expert in money handling and fostering team motivation, I excel in fast-paced environments, demonstrating exceptional problem-solving and bilingual communication skills. Achieved significant improvements in performance and service quality, underscoring a commitment to excellence and efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Rent-a-center
Tampa, FL
07.2021 - 12.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier Team Lead
Food Town Meat Market
Tampa, FL
03.2018 - 07.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Head Cashier
Food Bazaar Supermarket
North Bergen, NJ
06.2015 - 12.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Education
High Point High School
Beltsville, MD05.2014
Skills
Money Handling
Customer Relations
Team motivation
Product and service knowledge
Bilingual
Customer Service
Multitasking Abilities
Problem-Solving
Time Management
Organizational Skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Rent-a-center
07.2021 - 12.2023
Cashier Team Lead
Food Town Meat Market
03.2018 - 07.2021
Head Cashier
Food Bazaar Supermarket
06.2015 - 12.2017
High Point High School