Winifer N. Henriquez Belliard
Queens,USA
Summary
Motivated and friendly professional with a flexible schedule and strong commitment to providing excellent customer service. Dependable, punctual, and highly adaptable with several years of experience in customer-facing roles. Demonstrates exceptional teamwork, communication, and problem-solving skills. Dedicated to continuous improvement and professional growth. Bilingual in English and Spanish, with proven ability to handle tasks efficiently in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Security Officer
Beau Dietl & Associates
06.2025 - Current
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify potential hazards and enforce safety protocols.
- Responded promptly to incidents, maintaining detailed reports for management review.
- Collaborated with law enforcement to address security concerns and enhance response strategies.
- Checked and verified photo identification prior to granting facility access.
- Monitored CCTV cameras and alarm systems for security breaches.
Passenger Service Agent
Norse Atlantic Airways
06.2023 - 03.2025
- Handled post-departure procedures and maintained gate, counter, and waiting areas.
- Collected excess baggage fees and ensured compliance with airline cost policies.
- Managed ticketing, boarding passes, and passenger transfers efficiently.
- Assisted passengers with check-in, boarding, and flight information inquiries.
- Delivered professional, courteous service to enhance the customer travel experience.
Retail Sales Associate / Cashier
Snipes
07.2022 - 01.2023
- Greeted customers and identified needs to provide personalized service.
- Handled cash, credit, and refund transactions with accuracy and integrity.
- Maintained merchandise displays and ensured store organization throughout shifts.
- Resolved customer concerns promptly to ensure satisfaction and loyalty.
- Monitored store security and followed company loss prevention protocols.
Restaurant Cashier
Stammtisch Pork Store
03.2022 - 07.2022
- Processed transactions, issued receipts, and ensured accurate cash handling.
- Prepared customer orders for carry-out and delivery with attention to detail.
- Provided friendly and welcoming service to all guests.
- Assisted with product inquiries and maintained cleanliness in the work area.
- Supported team members to maintain a smooth and efficient front-end operation.
Education
High School Diploma -
BUSHWICH HIGH SCHOOL
Brooklyn, NYSkills
- Customer Service & Support
- Bilingual: English & Spanish
- Cashiering & Point of Sale (POS)
- Food Service & Infant Care
- Baggage Handling & Check-In Procedures
- Ticketing & Boarding Support
- Reservations & Departures Management
- Customer Complaint Resolution
- Typing, Filing & Front Desk Operations
- Communication & Teamwork
- Flexible Schedule Availability
Timeline
Security Officer
Beau Dietl & Associates
06.2025 - Current
Passenger Service Agent
Norse Atlantic Airways
06.2023 - 03.2025
Retail Sales Associate / Cashier
Snipes
07.2022 - 01.2023
Restaurant Cashier
Stammtisch Pork Store
03.2022 - 07.2022
High School Diploma -
BUSHWICH HIGH SCHOOL