Winona Nicole Talley
Cordova,TN
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Allied Pest Control/Rentokil
Memphis, TN
07.2021 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Representative
Tim Disalvo & Company
Memphis, TN
11.2017 - 07.2021
- Assisted with new customer inquiries on remodeling inquiries
- Responsible for pay schedule organization charts for stages of a project.
- Assisted in payroll weekly
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Door Pro
Memphis , TN
04.2017 - 08.2017
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted in ordering doors and materials for customers and upcoming jobs.
- Processed payments for orders.
- Assisted customers in re-learning remotes and door openers.
Education
High School Diploma -
Bartlett High School
Bartlett, TN05-2008
Some College (No Degree) -
University of Memphis
Memphis, TNSkills
- Customer service
- Payment processing
- Conflict resolution
- Communication skills
- Customer retention
- Time management
- Team collaboration
- Product knowledge
Timeline
Customer Service Representative
Allied Pest Control/Rentokil
07.2021 - Current
Customer Service Representative
Tim Disalvo & Company
11.2017 - 07.2021
Customer Service Representative
Door Pro
04.2017 - 08.2017
High School Diploma -
Bartlett High School
Some College (No Degree) -
University of Memphis