Winston B. Smith Jr.
Monroe,USA
Summary
Dynamic fire protection leader with over 30 years of experience driving operational excellence, team development, and strategic growth across service, sales, and compliance functions. Proven track record in managing multimillion-dollar budgets and leading high-performing teams to deliver exceptional customer service across thousands of accounts. Recognized for cultivating future leaders, optimizing route efficiency, and consistently achieving a top 10% nationwide ranking. Committed to fostering innovation and excellence within the fire protection industry.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Operations Manager
Cintas Fire Protection
01.2023 - Current
- Training and development of new Service Managers and Management Trainees on the fire protection industry, leadership acumen along with implementation of quality audit procedures. Responsible for workload management of 18,000 customers and warehouse inventory management.
- Lead training and development for Service Managers and Management Trainees across 18,000 customer accounts.
- Manage $12M budget and oversee 7 direct reports, with a focus on leadership development and quality audits.
- Consistently place Service Managers in the top 10% nationally; multiple Winners Circle achievements.
- Implement GPS-based productivity tracking to reduce idle time and fuel costs.
Service Manager
Cintas Fire Protection
01.2017 - 01.2023
- Helped prioritize work schedules and implementation of procedures, which reduced labor costs and improved customer satisfaction. Ability to recruit, motivate, and develop long-term employees. Attended corporate planning meetings and assisted in writing policies and procedures. Expedited strategic planning process of key departments, resulting in new initiative to satisfy company objectives.
- Directed $10M budget and 10 direct reports, including remote operations.
- Surpassed revenue and profit goals; drove year-over-year growth in Exit/Emergency Light services.
- Led team to #1 national ranking; achieved Winners Circle status FY21–FY24.
- Recognized as top Service Manager in the Fire Division four consecutive years.
Director of Route Sales & Service
Koorsen Fire & Security
01.2011 - 01.2017
- Oversaw General Products and Pre-Engineered Systems across all branches.
- Boosted Fire Extinguisher Sales by 8.5%, Exit/Emergency Light revenue by 16%, and Restaurant Service by 4.75% in six months.
- Increased route efficiency by 36.5% and new business growth by 84%.
- Designed incentive programs and led technician development company-wide.
General Manager
Cintas Fire Protection
01.2009 - 01.2010
- Recruited senior management team and motivated action by autonomy with accountability. Reviewed/analyzed costs and operational data to ascertain company progress. Managed Profit & Loss Statement, day-to-day operations, and payroll. Oversaw the following departments: Portable Fire Extinguishers, Pre-Engineered Test & Inspection, Alarm Test & Inspection, Engineered Test & Inspection, Pre-engineered Installation, Engineered Installation, Alarm Installation, Warehouse, and Office Management. Coordinated/directed activities of organization to obtain optimum efficiency of operations and maximize profits. Maintained excellent working relationship with local Authorities Having Jurisdiction.
- Managed $10.5 M budget, 16 direct reports, and enforced all company policies including Quality, Health, Safety & Environmental (QHS&E), and Standard Operating Procedures.
- Designed Fire Service Technicians' College and presented a 26-week training curriculum for Fire Service Technicians.
Operation Manager
Cintas Fire Protection
01.2007 - 01.2009
- Helped prioritize work schedules and implementation of procedures, which reduced labor costs and improved customer satisfaction. Ability to recruit, motivate, and develop long-term employees. Attended corporate planning meetings and assisted in writing policies and procedures. Expedited strategic planning process of key departments, resulting in new initiative to satisfy company objectives.
- Managed $5 M budget, 20 direct reports, and inspections of 13,000 customers.
- Exceeded revenue and profit projections and increased Exit/ Emergency Light revenue by 30%.
- Developed and trained management staff to place first in the country in their respective field.
Senior Service Manager
Cintas Fire Protection
01.2006 - 01.2007
- Earned a reputation as an efficient manager of 20 direct reports and resources with a record of integrity, dependability, and exceptional service.
- Successfully led a team of Fire Service Technicians to achieve the highest hourly productivity in the entire Fire Division. With fifteen years’ experience, developed a strategy for making quick decisions under high stress conditions, maintaining composure while prioritizing and orchestrating the many job functions.
- Highest hourly productivity in the entire Fire Division.
- Number one Service Manager in the Basic Services Division.
Service Manager
Stop Fire Company
01.1993 - 01.2006
- Scheduled and supervised a staff of 14 customer service representatives to ensure workflow met high company standards.
- Improved employee performance through daily mentoring, check-in, and scheduled route rides, which contributed 20% growth from 1998 - 2001.
Education
University of Cincinnati Executive Program
Cincinnati, Ohio01.2002
High School Diploma - undefined
Campbell County High School
Alexandria, KY01.1987
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff development
Certification
Portable Fire Extinguisher Certification, State of Ohio Fire Marshall's Office
Training
- Meticulous Hiring, Corporate Training, 2007
- Six Sigma Green Belt Training, Corporate Training, 2007
- Corporate Culture & Skill Based Leadership, Corporate Training, 2007
- OSHA 10-hour Course, Corporate Training, 2009
- Effective Performance Management, Corporate Training, 2010
- Basic Selling Skills, North American Fire Sales, Cincinnati, Ohio, 2010
Timeline
Operations Manager
Cintas Fire Protection
01.2023 - Current
Service Manager
Cintas Fire Protection
01.2017 - 01.2023
Director of Route Sales & Service
Koorsen Fire & Security
01.2011 - 01.2017
General Manager
Cintas Fire Protection
01.2009 - 01.2010
Operation Manager
Cintas Fire Protection
01.2007 - 01.2009
Senior Service Manager
Cintas Fire Protection
01.2006 - 01.2007
Service Manager
Stop Fire Company
01.1993 - 01.2006
High School Diploma - undefined
Campbell County High School
University of Cincinnati Executive Program