Winston Tseng
Vallejo,CA
Summary
Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments.
Overview
11
11
years of professional experience
1996
1996
years of post-secondary education
Work History
Rideshare Driver
Uber
San Francisco, CA
11.2024 - Current
- Navigated city streets efficiently to provide timely rides for passengers.
- Ensured vehicle cleanliness and maintenance for optimal passenger experience.
- Communicated clearly with passengers to confirm pickup and drop-off locations.
Operations Technology Manager
McDonald's Restaurant
San Jose, California
09.2022 - 07.2024
- Managed technology systems for restaurant operations and customer service.
- Identified and implemented cost-saving technology solutions.
- Evaluated emerging technologies to enhance restaurant efficiency and customer experience.
Restaurant General Manager
McDonald's Restaurant
San Jose, California
05.2018 - 09.2022
- Supervised daily operations and maintained service quality standards.
- Trained and mentored staff on customer service best practices.
- Managed inventory control and ensured product availability.
- Conducted regular staff meetings to communicate goals and expectations.
- Ensured compliance with health and safety regulations consistently.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Resolved customer complaints promptly and professionally.
Restaurant Department Manager
McDonald's Restaurant
San Jose, California
06.2015 - 05.2018
- Supervised daily restaurant operations and ensured compliance with safety standards.
- Trained and mentored staff on customer service best practices and food safety.
- Managed inventory levels and coordinated with suppliers for timely deliveries.
- Implemented employee schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Organized regular staff training sessions to improve knowledge of menu items, customer service skills and work practices.
- Ensured compliance with health and safety regulations by regularly inspecting kitchen areas and equipment.
- Provided feedback to executive management regarding any issues related to the restaurant operations.
Restaurant Team Member
McDonald's Restaurant
San Jose, CA
06.2014 - 06.2015
- Provided excellent customer service to ensure a positive dining experience.
- Prepared food items according to restaurant standards and recipes.
- Maintained cleanliness and organization of workstations and dining areas.
- Provided quality customer service with a friendly attitude.
Education
Bachelor of Science - Management
Colorado Technical University
Colorado Springs, CO 10.2022 - 11.2025
Wilcox High School
Santa Clara, CASkills
- Project management
- Customer service
- Tech-savviness
- Communication and interpersonal skills
- Customer relationships
Timeline
Rideshare Driver
Uber
11.2024 - Current
Bachelor of Science - Management
Colorado Technical University
10.2022 - 11.2025
Operations Technology Manager
McDonald's Restaurant
09.2022 - 07.2024
Restaurant General Manager
McDonald's Restaurant
05.2018 - 09.2022
Restaurant Department Manager
McDonald's Restaurant
06.2015 - 05.2018
Restaurant Team Member
McDonald's Restaurant
06.2014 - 06.2015
Wilcox High School