Overview
Work History
Education
Skills
Certification
Timeline
Generic

Winter Hammons

Tyler,TX

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Gator Waders
Bullard , Texas
02.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.

PNA

UT Tyler
Tyler, Texas
10.2022 - 01.2023
  • Provided direct support to individuals with mental health and disability issues, including assisting them in achieving their goals.
  • Advised families about strategies for managing behavior problems associated with mental health disorders.
  • Collaborated with others to discuss new opportunities.

PNA 2

Rusk State Hospital
Rusk , TX
03.2020 - 10.2022
  • Provided emotional support to patients with mental illness.
  • Assisted in the implementation of individualized treatment plans for each patient.
  • Monitored and documented changes in patient behavior and moods.
  • Administered medications as directed by psychiatric nurse or physician.
  • Supported patients in activities of daily living, such as bathing and dressing.
  • Encouraged patients to participate in recreational activities and group therapy sessions.
  • Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
  • Responded quickly to emergency situations involving distressed or agitated patients.
  • Promoted patient safety, monitoring environment and behaviors to proactively identify concerns.

Education

High School Diploma -

Jacksonville High School
Jacksonville, TX
05-2018

Skills

  • Paperwork Processing
  • Inbound and Outbound Calling
  • Product Knowledge
  • Typing 60 WPM
  • Microsoft PowerPoint
  • Personal Hygiene Assistance
  • Mental Health Support
  • Patient Admission
  • Patient Care
  • Goal Setting
  • Team building
  • Effective Communication
  • Reliability
  • Professionalism

Certification

  • Registered Dental Assistance

Timeline

Customer Service Representative

Gator Waders
02.2023 - Current

PNA

UT Tyler
10.2022 - 01.2023

PNA 2

Rusk State Hospital
03.2020 - 10.2022

High School Diploma -

Jacksonville High School

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