Winter Hammons
Tyler,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gator Waders
Bullard , Texas
02.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
PNA
UT Tyler
Tyler, Texas
10.2022 - 01.2023
- Provided direct support to individuals with mental health and disability issues, including assisting them in achieving their goals.
- Advised families about strategies for managing behavior problems associated with mental health disorders.
- Collaborated with others to discuss new opportunities.
PNA 2
Rusk State Hospital
Rusk , TX
03.2020 - 10.2022
- Provided emotional support to patients with mental illness.
- Assisted in the implementation of individualized treatment plans for each patient.
- Monitored and documented changes in patient behavior and moods.
- Administered medications as directed by psychiatric nurse or physician.
- Supported patients in activities of daily living, such as bathing and dressing.
- Encouraged patients to participate in recreational activities and group therapy sessions.
- Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
- Responded quickly to emergency situations involving distressed or agitated patients.
- Promoted patient safety, monitoring environment and behaviors to proactively identify concerns.
Education
High School Diploma -
Jacksonville High School
Jacksonville, TX05-2018
Skills
- Paperwork Processing
- Inbound and Outbound Calling
- Product Knowledge
- Typing 60 WPM
- Microsoft PowerPoint
- Personal Hygiene Assistance
- Mental Health Support
- Patient Admission
- Patient Care
- Goal Setting
- Team building
- Effective Communication
- Reliability
- Professionalism
Certification
- Registered Dental Assistance
Timeline
Customer Service Representative
Gator Waders
02.2023 - Current
PNA
UT Tyler
10.2022 - 01.2023
PNA 2
Rusk State Hospital
03.2020 - 10.2022
High School Diploma -
Jacksonville High School