Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Winter Kornfield

Forked River,NJ

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Molly Maid-Kissimmee, FL
Kissimmee, FL
05.2023 - 07.2024
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Increased annual revenue percentage from 73% to 91% by skillfully upselling and closing customer sales, and driving product benefits around client needs.

Service BDC Representative

Honda-Toms River, NJ
Toms River, NJ
01.2021 - 03.2023
  • Assisted customers with inquiries and scheduling appointments.
  • Processed incoming calls, emails, and web chat requests promptly and professionally.
  • Performed data entry into computer systems accurately and efficiently.
  • Generated reports on sales activities as needed for management review.
  • Ensured compliance with company standards related to BDC operations procedures and processes.

Daycare Teacher Assistant

The Learning Experience-Toms River, NJ
Toms River, NJ
06.2020 - 11.2021
  • Developed lesson plans and activities to engage children in learning.
  • Conducted assessments of student performance and progress.
  • Created a positive, nurturing environment for young students.
  • Provided guidance on social development issues such as sharing, following directions.

Patient Care Technician

Community Medical Center-Toms River, NJ
Toms River, NJ
01.2018 - 05.2020
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
  • Ensured that all medical equipment was properly maintained and sterilized.
  • Maintained accurate records of patient care, condition, progress, and concerns.

Pharmacy Technician

Rite Aid
Manchester, NJ
08.2015 - 05.2018
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Beauty Advisor

Walgreens
Toms River, NJ
07.2014 - 08.2015
  • Provided customers with product advice and recommendations based on their individual needs.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Provided excellent customer service by responding promptly to inquiries from customers.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.

Education

High school diploma - Basic

Jackson Memorial High School
Township of Jackson, NJ
07.2014

Some College (No Degree) - Education

Eastern Florida State College
Remote

Skills

  • Complaint resolution
  • Inbound and Outbound Calling
  • Upselling and cross-selling
  • Appointment Scheduling
  • Creative Problem Solving
  • Typing proficiency
  • Professional telephone demeanor
  • Customer Relations
  • Stock management
  • Sales expertise
  • Customer Relationship Management (CRM)

Certification

Driver's License

Timeline

Customer Service Representative

Molly Maid-Kissimmee, FL
05.2023 - 07.2024

Service BDC Representative

Honda-Toms River, NJ
01.2021 - 03.2023

Daycare Teacher Assistant

The Learning Experience-Toms River, NJ
06.2020 - 11.2021

Patient Care Technician

Community Medical Center-Toms River, NJ
01.2018 - 05.2020

Pharmacy Technician

Rite Aid
08.2015 - 05.2018

Beauty Advisor

Walgreens
07.2014 - 08.2015

High school diploma - Basic

Jackson Memorial High School

Some College (No Degree) - Education

Eastern Florida State College

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Winter Kornfield