Winter Painter
Midvale,UT
Summary
Accomplished Hospital Manager known for implementing processes that boost operational efficiency and enhance service delivery. Committed to fostering a collaborative environment, promoting staff development, and achieving organizational goals through strategic oversight and excellent communication.
Overview
10
10
years of professional experience
Work History
Hospital Manager
NVA
11.2023 - Current
- Oversaw a 6-doctor practice with 22 employees, managing scheduling, staffing, and operational efficiency
- Implemented inventory management systems, reducing waste and improving supply chain efficiency.
- Analyzed financial reports to inform budget decisions and improve profitability of hospital services.
- Helped finalize yearly budgets
- Monitored and adjusted daily staffing levels to meet monthly labor budget goals.
- Managed and optimized doctors’ schedules in real time to maximize appointment utilization and support monthly revenue goals.
- Supported full-cycle recruiting efforts for veterinarians at all levels, including senior doctors, new graduates, and externs.
- Forecasted monthly revenue and labor requirements by analyzing historical trends, patient volume, and business performance data to support budgeting and staffing decisions.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Supported the closure and consolidation of veterinary clinics, integrating teams and standardizing doctor protocols while fostering a positive, collaborative culture and maintaining operational continuity throughout the transition.
- Monitored expenses to suggest cost-effective alternatives, exceeding ebita by approximately 15% in the year 2025.
Community Manager
International Workplace Group
03.2020 - 11.2023
- Managed all aspects of center operations, client experience, and team performance for a high-volume flexible workspace location.
- Drove occupancy, retention, and revenue growth through exceptional customer service, relationship management, and sales support.
- Cultivated a collaborative business community while maintaining operational excellence and achieving key performance metrics.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Consistently secured same-day sign-ons by delivering engaging center tours and identifying client workspace needs.
- Oversaw facility maintenance, vendor relationships, and inventory management to support efficient center operations.
- Organized networking events and community engagement activities to foster collaboration and strengthen client relationships.
- Managed billing, invoicing, and account administration while ensuring compliance with company policies and procedures.
- Analyzed center performance metrics and collaborated with leadership to achieve occupancy, revenue, and customer satisfaction goals.
- Led and developed center staff, promoting a positive, service-focused culture and high team performance.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.'
Operations Manager
Maverik Adventure's First Stop
09.2016 - 03.2020
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Implemented process improvements to enhance efficiency and reduce operational costs.
- Trained and mentored staff on best practices for customer service and inventory management.
- Developed and maintained effective communication channels among team members and departments.
- Streamlined inventory processes, resulting in improved stock accuracy and reduced waste.
- Led cross-functional teams in implementing strategic initiatives that increased overall productivity.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
High School Diploma -
Lehi High
Lehi, UT06.2014
Skills
- Quality improvement
- Operational efficiency
- Conflict resolution
- Staff development
- Teamwork and collaboration
- Excellent communication
- Strategic planning
- Schedule management
- Employee recruitment and hiring
Timeline
Hospital Manager
NVA
11.2023 - Current
Community Manager
International Workplace Group
03.2020 - 11.2023
Operations Manager
Maverik Adventure's First Stop
09.2016 - 03.2020
High School Diploma -
Lehi High